Scheduling & Customer Service Specialist

Orkin LLC•Syracuse, IN

13d

About The Position

Orkin is hiring a Scheduling Logistics & Customer Service Specialist to coordinate service routes and support timely, efficient customer service. The role works closely with service and call center teams, uses data and technology to improve routing, productivity, and efficiency, and communicates across departments to resolve issues and adapt to changing schedules. Orkin offers award-winning training, growth opportunities, and the stability of a pest management company operating since 1901. No industry experience is required.

Requirements

Highly organized, accurate, and dependable.
Strong problem-solving and communication skills.
Comfortable working with processes, data, and changing priorities.
Proficient in Excel and Microsoft Office, and willing to learn new systems.
Skilled at coordinating complex routing schedules under pressure.
Collaborative, clear communicator who is comfortable communicating across all levels of the business.
Able to meet physical job requirements and safely perform the duties with or without accommodations.
Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
Able to regularly lift and/or move up to 25 pounds.

Nice To Haves

Experience in logistics, routing, or supply chain.
Recent college graduates with customer service experience who enjoy organization, technology, and data-driven problem solving are also welcome.

Responsibilities

Coordinate daily service routes to support timely, efficient customer service.
Partner with service and call center teams to maintain smooth operations.
Use data and technology to improve routing, productivity, and efficiency.
Communicate across departments to resolve issues and adjust to changing schedules.
Coordinate complex routing schedules under pressure.
Meet commitments and deliver great service.
Adjust processes to keep operations running smoothly.