Customer Service Specialist, Scheduling

McAlester Regional Health Center Authority • McAlester, OK

9d

About The Position

The Customer Service Specialist, Scheduling plays a critical role in coordinating and managing appointments and service schedules to enhance customer satisfaction and operational efficiency. The specialist is the primary point of contact for customers arranging, modifying, or confirming appointments, and ensures requests are handled promptly and accurately. The position uses scheduling systems, resolves conflicts, and coordinates with customers and internal teams to support effective resource allocation, minimize downtime, and deliver exceptional service.

Requirements

• High school diploma or equivalent.
• Experience in customer service or scheduling roles, preferably in a fast-paced environment.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively under pressure.

Nice To Haves

• Associate degree.
• Experience with CRM systems and advanced scheduling platforms.
• Familiarity with industry-specific scheduling requirements, such as healthcare or field services.
• Bilingual abilities or additional language skills.
• Customer service certification or training.

Responsibilities

• Manage and coordinate customer appointments and service schedules using company scheduling software.
• Respond promptly and professionally to customer inquiries about scheduling, rescheduling, and cancellations via phone, email, or chat.
• Collaborate with internal teams, including service technicians, sales, and operations, to ensure accurate and efficient scheduling.
• Maintain detailed records of customer interactions and scheduling changes to support reporting and continuous improvement.
• Identify and proactively resolve scheduling conflicts or issues to minimize disruptions and enhance customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED