Customer Service Specialist, Scheduling

McAlester Regional Health Center Authority • McAlester, OK

9d

About The Position

The Customer Service Specialist, Scheduling coordinates appointments and service schedules to support customer satisfaction and operational efficiency. The specialist is the primary point of contact for customers arranging, modifying, or confirming appointments, and manages scheduling systems and conflicts to support resource allocation and minimize downtime. The role requires attention to detail, clear and professional communication, and the ability to manage complex scheduling demands. It supports the organization’s commitment to exceptional service through proactive scheduling and customer engagement.

The position is with McAlester Regional Health Center, a community-focused healthcare organization serving southeast Oklahoma. The organization describes its workplace as supportive and inclusive, guided by teamwork, integrity, and excellence.

Requirements

• High school diploma or equivalent.
• Experience in customer service or scheduling roles, preferably in a fast-paced environment.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively under pressure.

Nice To Haves

• Associate degree.
• Experience with CRM systems and advanced scheduling platforms.
• Familiarity with industry-specific scheduling requirements, such as healthcare or field services.
• Bilingual abilities or additional language skills.
• Customer service certification or training.

Responsibilities

• Manage and coordinate customer appointments and service schedules using company scheduling software.
• Respond promptly and professionally to customer inquiries about scheduling, rescheduling, and cancellations via phone, email, or chat.
• Collaborate with service technicians, sales, and operations to ensure accurate and efficient scheduling.
• Maintain detailed records of customer interactions and scheduling changes to support reporting and continuous improvement.
• Identify and resolve scheduling conflicts or issues proactively to minimize disruptions and enhance customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED