Scheduling & Customer Service Specialist

Orkin LLC•Sharon, MA

13d

About The Position

Orkin is hiring a Scheduling Logistics & Customer Service Specialist to support customer service through organized, accurate scheduling and teamwork. The role coordinates daily service routes, partners with service and call center teams, and uses data and technology to improve routing, productivity, and efficiency. The specialist communicates across departments to resolve issues and adapt to changing schedules. Orkin offers training, development, and opportunities for career growth; industry experience is not required.

Requirements

Be highly organized, accurate, and dependable.
Have strong problem-solving and communication skills.
Be comfortable working with processes, data, and changing priorities.
Be proficient in Excel and Microsoft Office and willing to learn new systems.
Be skilled at coordinating complex routing schedules under pressure.
Be committed to meeting commitments and delivering great service.
Communicate clearly and collaboratively across all levels of the business.
Meet physical job requirements and safely perform duties with or without accommodations.
Be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
Be able to regularly lift and/or move up to 25 pounds.

Nice To Haves

Experience in logistics, routing, or supply chain.
Recent college graduates with customer service experience who enjoy organization, technology, and data-driven problem solving are also welcome.

Responsibilities

Coordinate daily service routes to support timely and efficient customer service.
Partner with service and call center teams to maintain smooth operations.
Use data and technology to improve routing, productivity, and efficiency.
Communicate across departments to resolve issues and adjust to changing schedules.
Coordinate complex routing schedules under pressure and adapt processes to keep operations running smoothly.