Patient Service Representative Scheduling

The University of Kansas Health System•Great Bend, KS

About The Position

The Patient Service Representative Scheduling - GB is responsible for creating a pleasant and seamless patient experience, primarily through patient scheduling. The role also supports patient registration and front-desk activities, including appointment and service scheduling, insurance verification, documentation, and patient assistance with the MyChart EMR System. Duties and skills may vary by department or unit, and other duties or projects may be assigned by management.

Requirements

High school graduate.
Must be able to perform the technical competencies of the assigned unit or department.
Must be able to perform the professional, clinical, and/or technical competencies of the assigned unit or department.

Responsibilities

Schedule patient appointments, procedures, and ancillary services using knowledge of appointment types, locations, providers, and specialties.
Register patients before visits and/or upon arrival, including entering demographics, verifying insurance, scanning and preparing documents, updating documentation, and processing referrals.
Collect copayments and point-of-service paperwork when working in a front-desk role.
Provide patient support for the MyChart EMR System.
Explain facility policies and ensure patients and/or relatives understand and sign consent and insurance forms at the appropriate time.
Enter clear and accurate documentation on appropriate forms and into the computer system.
Comply with Medicare/Medicaid and other insurance rules and regulations.
Complete MSPQ as required for admission.
Perform check-in/check-out and phone reception as needed.
Perform other duties or projects as assigned by management.
Perform the technical and professional, clinical, or technical competencies of the assigned unit or department.