Patient Access Scheduling Representative

Adventist Health•Portland, OR

2d•Onsite

About The Position

Adventist Health Oregon is hiring a full-time Patient Access Scheduling Representative to work onsite in Portland, Oregon, on 8-hour day shifts. The role performs patient access and scheduling functions that support high-quality, efficient patient care. It requires understanding insurance eligibility, benefits, and authorization requirements, and ensuring patients are properly scheduled and prepared for services according to scheduling protocols. The representative provides customer service to patients, providers, and internal and external customers. Adventist Health’s corporate headquarters are located in Roseville, California, where the organization has operated for more than 40 years. Its WELL-certified campus, unveiled in 2019, is designed as a place for associates systemwide to collaborate, innovate, and connect, with spaces intended to promote well-being and support their work. Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education, GED, or equivalent.
One year of customer service experience, preferably in healthcare or a service-oriented environment.
One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Associate’s or technical degree in business, or an equivalent combination of education and related experience.

Responsibilities

Schedule, confirm, and modify appointments based on patient needs and departmental guidelines.
Communicate preparation instructions and ensure patients are ready for procedures.
Coordinate with referring and ordering providers to schedule appropriate services.
Obtain and update demographic, insurance, and financial information to support accurate financial clearance and registration.
Verify insurance eligibility and authorization requirements.
Ensure accurate patient identification and proper MRN assignment.
Confirm required orders, authorizations, labs, premedication, and implant information are in place.
Obtain external medical records needed to support scheduled services.
Provide customer service to patients, providers, and internal departments.
Process patient and provider messages accurately and promptly.
Support clinicians, technologists, and team members with scheduling and access needs.
Perform other job-related duties as assigned.