Patient Access Scheduling Representative
About The Position
Adventist Health Oregon is seeking a Patient Access Scheduling Representative for a full-time, onsite role at its Portland, Oregon location, working 8-hour day shifts. The position performs patient access and scheduling functions to support efficient, high-quality patient care. It requires understanding insurance eligibility, benefits, and authorization requirements, and ensuring patients are scheduled and prepared for services in accordance with scheduling protocols. The representative provides customer service to patients, providers, and internal and external customers.
Requirements
- High school education, GED, or equivalent.
- One year of customer service experience; healthcare or service-oriented environment preferred.
- One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
- Must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.
Nice To Haves
- Associate’s or technical degree in business, or an equivalent combination of education and related experience.
- Customer service experience in a healthcare or service-oriented environment.
Responsibilities
- Schedules, confirms, and modifies appointments according to patient needs and departmental guidelines.
- Communicates preparation instructions and ensures patients are ready for procedures.
- Coordinates with referring and ordering providers to schedule appropriate services.
- Obtains and updates demographic, insurance, and financial information for accurate financial clearance and registration.
- Verifies insurance eligibility and authorization requirements.
- Ensures accurate patient identification and proper MRN assignment.
- Confirms required orders, authorizations, labs, premedication, and implant information are in place.
- Obtains external medical records needed to support scheduled services.
- Provides customer service to patients, providers, and internal departments.
- Processes patient and provider messages accurately and promptly.
- Supports clinicians, technologists, and team members with scheduling and access needs.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
