Scheduling Coordinator - Bilingual

Arbor Therapy•Glendale, AZ

1d•$21 - $24

About The Position

Arbor Therapy is seeking a bilingual Scheduling Coordinator to manage client appointments, attendance, ongoing schedule requests, and schedule changes. The role supports a smooth client experience and contributes to the well-being of a diverse range of clients. The coordinator also provides administrative support, assists Reception with coverage as needed, communicates with clients and healthcare providers, and helps ensure compliance with healthcare regulations and guidelines. The position requires healthcare scheduling experience, Spanish fluency, proficiency in Microsoft Suite, and the ability to cover the closing shift when needed. Experience in pediatric or adult therapy is preferred but not required. The working conditions include intermittent standing, lifting, kneeling, and sitting, as well as possible close contact with clients who have mental, physical, and/or behavioral diagnoses and may be verbally or physically combative.

Requirements

Healthcare scheduling experience is required.
Excellent teamwork, communication, and organizational skills are required.
Bilingual in Spanish is required.
Ability to cover the closing shift when needed.
Proficiency in Microsoft Suite.
Adoption of and comfort with Arbor Therapy's core values.

Nice To Haves

Experience in pediatric or adult therapy is preferred but not required.

Responsibilities

Manage new ongoing schedule requests and schedule change requests and updates.
Assist Reception with coverage as needed.
Coordinate with healthcare providers to ensure proper care for clients.
Manage client records and update information as needed.
Communicate with clients regarding appointments, procedures, and general inquiries.
Collaborate with insurance companies to verify coverage and obtain authorization for services.
Provide administrative support to the healthcare team.
Ensure compliance with healthcare regulations and guidelines.
Handle client inquiries and concerns professionally.

Benefits

Medical coverage with competitive medical plans.
Fully covered dental coverage.
Fully covered vision coverage.
Paid time off.
Paid holidays.
401(k) with 3% company match.
Company-sponsored Cash Balance Retirement Plan.
Continuing education and professional development support.
EOS Gym membership, 100% employer-paid.
Company-provided logo wear and milestone recognition.
Employee-led Culture Committee with quarterly events and team-building activities.
Supportive team environment with opportunities for growth.