Bilingual Care Scheduling Coordinator
Hero Practice Services•Colorado Springs, CO
•Remote
About The Position
The Bilingual Care Scheduling Coordinator helps convert calls from non-English-speaking patients into appointments through a high-quality, compassionate educational experience that supports patients’ overall health. This is a remote position. The role also includes other duties that support the business and its mission.
Requirements
- At least one year of customer service or call center experience.
- Bilingual in Spanish.
- Typing speed of 30+ words per minute.
- Demonstrated experience with Windows.
- Ability to work a flexible schedule.
Responsibilities
- Schedule appointments requested and agreed to by the patient or responsible party.
- Translate conversations and documents from a foreign language into English.
- Answer inbound calls and complete required outbound phone calls, emails, or chats attentively and professionally.
- Answer patient inquiries, translate patient and company needs, and resolve patient issues.
- Resolve customer support problems.
- Take ownership of call quality, using reference materials, tools, and scripts to ensure positive outcomes.
- Perform other duties that support the business and its mission.
Benefits
- Generous pay.
- PTO and paid holidays.
- Career growth within the practice and region.
- Medical, dental, and vision insurance.
- 401(k).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
