Bilingual Care Scheduling Coordinator

Hero Practice Services • Colorado Springs, CO

1d

About The Position

The Bilingual Care Scheduling Coordinator converts calls from non-English-speaking patients into appointments through a high-quality, compassionate educational experience that supports patients’ overall health. This is an at-will position, meaning either the employer or employee may terminate employment at any time, with or without cause or prior notice. The pay rate is $18.50 per hour. Other duties that support the business and its mission may also be assigned.

Requirements

• At least one year of customer service or call center experience.
• Bilingual in Spanish.
• Typing speed of 30 or more words per minute.
• Demonstrated experience with Windows.
• Ability to work a flexible schedule.

Responsibilities

• Schedule appointments requested and agreed to by patients or their responsible parties.
• Translate conversations and documents between English and a foreign language.
• Answer inbound calls and make required outbound calls, emails, or chats attentively and professionally.
• Answer patient inquiries, translate patient and company needs, and resolve patient issues.
• Resolve customer support problems.
• Take ownership of call quality and use reference materials, tools, and scripts to achieve positive outcomes.
• Perform other duties that support the business and its mission.

Benefits

• Generous pay
• Paid time off (PTO) and paid holidays
• Career growth within the practice and region
• Medical, dental, and vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed