Bilingual Care Scheduling Coordinator
Hero Practice Services•Remote, CO
•Remote
About The Position
The Bilingual Care Scheduling Coordinator converts calls from non-English-speaking patients into appointments through a high-quality, compassionate educational experience that supports patients’ overall health. This is a remote position. The pay range is $18.50 per hour. The role may also include other duties that support the business and its mission.
Requirements
- At least one year of customer service or call center experience.
- Bilingual in Spanish.
- Adequate typing skills of 30 or more words per minute.
- Demonstrated experience with Windows.
- Ability to work a flexible schedule.
Responsibilities
- Schedule appointments requested and agreed to by the patient or responsible party.
- Translate conversations and documents from a foreign language into English.
- Answer inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner.
- Answer patient inquiries, translate patient and company needs, and resolve patient issues.
- Resolve customer support problems.
- Take ownership of call quality, using reference materials, tools, and scripts to ensure positive outcomes.
- Perform other duties that support the business and its mission.
Benefits
- Paid time off (PTO)
- Paid holidays
- Career growth within the practice and region
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
