Bilingual Scheduling Specialist

American Vision Partners•El Paso, TX

About The Position

As a Bilingual Scheduling Specialist, you’ll be the first touch with patients and create memorable experiences for patients, providers, and team members. A patient-first approach is key to success. Scheduling Specialists guide patients effectively and compassionately while scheduling appointments. The role is based in a call center environment and involves servicing patient needs, coordinating with internal partners and clinics, and learning new skills to support changing business needs.

Requirements

High school diploma or equivalent.
Bilingual in Spanish; listed as required in the qualifications.
Ability to navigate custom computer software and internal systems.
Detail-oriented, reliable, and able to multitask in a fast-paced, high-volume work environment.
Excellent verbal and written communication skills, including empathy and active listening.
Ability to maintain confidentiality in accordance with HIPAA guidelines and regulations, and to demonstrate professionalism.

Nice To Haves

NextGen experience is a plus.
Medical office experience, including insurance knowledge, is highly desirable.

Responsibilities

Service patient needs while actively accepting inbound calls in a call center environment, with a focus on customer service.
Communicate professionally and support patient needs based on appointment availability and the nearest location.
Meet minimum goals based on monthly reviews of metrics and expected requirements.
Work with internal partners and clinics in a timely manner to support and coordinate patient needs.
Remain focused and open to learning new skills and taking on various roles based on business needs.