Scheduling Coordinator - Bilingual

Arbor Therapy•Glendale, AZ

About The Position

Arbor Therapy is seeking a bilingual Scheduling Coordinator to manage client appointments, attendance, ongoing schedule requests, and schedule changes. The role supports a smooth client experience and contributes to the well-being of a diverse range of clients. The coordinator may also assist Reception with coverage and provide administrative support to the healthcare team. The position involves communicating with clients about appointments, procedures, and general inquiries; coordinating with healthcare providers; maintaining client records; and working with insurance companies to verify coverage and obtain service authorizations. The coordinator is expected to follow healthcare regulations and guidelines and handle client inquiries and concerns professionally. The role may require covering a closing shift when needed and working closely with clients who have mental, physical, and/or behavioral diagnoses, including clients who may be verbally or physically combative.

Requirements

Healthcare scheduling experience is required.
Bilingual in Spanish is required.
Excellent teamwork, communication, and organizational skills are required.
Ability to cover a closing shift when needed.
Proficiency in Microsoft Suite.
Adoption of and comfort with Arbor Therapy's core values: Energetic, Follow Through, Growth Minded, Intentional, and Open.

Nice To Haves

Experience in pediatric or adult therapy is preferred but not required.

Responsibilities

Manage new ongoing schedule requests and schedule change requests and updates.
Assist Reception with coverage as needed.
Coordinate with healthcare providers to ensure proper care for clients.
Manage client records and update information as needed.
Communicate with clients regarding appointments, procedures, and general inquiries.
Collaborate with insurance companies to verify coverage and obtain authorization for services.
Provide administrative support to the healthcare team.
Ensure compliance with healthcare regulations and guidelines.
Handle client inquiries and concerns professionally.

Benefits

Medical coverage through competitive medical plans.
Dental and vision coverage, fully covered by the employer.
Paid time off and paid holidays.
401(k) with a 3% company match.
Company-sponsored Cash Balance Retirement Plan.
Continuing education and professional development support.
Employer-paid EOS gym membership.
Company-provided logo wear and milestone recognition.
Employee-led Culture Committee with quarterly events and team-building activities.
Supportive team environment with opportunities for growth.