Scheduling Assistant

MyMichigan Health • Saginaw, MI

13d

About The Position

The Scheduling Assistant schedules patient appointments for clinical diagnostic or therapeutic exams across multiple departments, hospitals, and clinics. The role collects accurate demographic, insurance, and diagnostic information and applies knowledge of scheduling, registration, and payer requirements to support payment. The position also creates pre-registrations, verifies insurance eligibility and benefits, coordinates authorizations, pre-certifications, and notifications, and provides preparation instructions to patients or provider offices. The Scheduling Assistant works with staff and management to meet scheduling and authorization metrics and supports MyMichigan Health’s values and behavior standards.

Requirements

• High school diploma or GED.
• One year of medical office experience in a Medical Center or similar setting.
• Phone, listening, and interpersonal skills to communicate successfully with individuals and groups and convey ideas clearly.
• Windows PC and Internet experience.
• Ability to work well in a team environment, cover coworker duties as needed, participate in department teams, and offer workflow improvement suggestions.
• Demonstrated competency in Microsoft Windows; employees may be required to participate in further learning opportunities.
• Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
• Ability to meet the position’s physical and mental requirements, including frequent sitting, standing, and walking; possible postural changes; required dexterity; and occasional lifting or carrying of 0–10 lbs.
• Follow MyMichigan Health bloodborne pathogen and TB testing requirements.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Additional coursework in medical terminology.
• Experience with Excel and Word.

Responsibilities

• Obtain demographic data needed to schedule appointments and enter it into the scheduling system.
• Create a pre-registration for each scheduled visit, including insurance and financial information.
• Verify insurance through an online electronic verification system or by contacting the payer directly.
• Confirm benefit eligibility, including coverage limits and effective dates.
• Collaborate with physician offices to secure authorization, pre-certification, and/or notification when necessary.
• Scan orders into the EPIC System for upcoming encounters.
• Provide preparation instructions to patients and/or provider offices.
• Work with staff and management to achieve defined weekly scheduling and authorization metrics.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED