Scheduling Assistant

360 Behavioral Health•Apple Valley, CA

7d•Onsite

About The Position

The Scheduling Assistant at 360 Behavioral Health helps maximize client service delivery and supports administrative and clinical teams. The role manages staff and client schedules, optimizes service utilization, and helps the office operate efficiently. It is based in Apple Valley, California, and is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. The posting lists compensation as $18.00–$26.00 per hour in the headline and $20.00–$23.00 per hour in the benefits section. The position maintains schedules and utilization, coordinates changes to services, assists with staffing and onboarding activities, responds to staff and client concerns, and supports administrative operations, audits, and reporting. The role requires a high school diploma or GED, at least two years of administrative experience, and at least six months of scheduling experience.

Requirements

High school diploma or GED.
Minimum 2 years of administrative experience.
Minimum 6 months of scheduling experience.
Strong organizational, multitasking, and communication skills.
Customer-service orientation and excellent phone and interpersonal skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work in a fast-paced, performance-based environment.

Responsibilities

Maintain service utilization above 90% and track permanent schedules for assigned clients.
Monitor client service hours and staff availability, and address cancellations promptly.
Coordinate make-up sessions, reschedules, and additional service time as needed.
Maintain staffing logs and support recruiting efforts, including interviews and onboarding.
Track new-hire training and coordinate Day 1 schedules.
Triage staff and client concerns and provide timely resolution.
Ensure compliance with policies, HIPAA, and scheduling regulations.
Support administrative and scheduling department operations, including audits and reporting.