Operations Assistant - Scheduling

The Church of Jesus Christ of Latter-day Saints•Provo, UT

About The Position

The Operations Assistant is an entry support-level individual contributor who supports administrative and secretarial needs for groups within operations teams. The assistant is typically a first point of contact for an area and works with other assistants to provide support and service. Assignments may differ by area. The position supports the missionaries’ role to invite others to come unto Christ by helping them receive the restored gospel. The role reports to a supervisor- or manager-level employee in an MTC department. Duties may include administrative support, communications, visitor assistance, inventory oversight, and help coordinating missionaries’ schedules, materials, travel, and arrivals or departures. Additional lead responsibilities or temporary assignments at the MTC may be assigned. Church employment is limited to Church members who are worthy of a temple recommend. The Church is an equal opportunity employer and provides reasonable accommodations for qualified individuals with known disabilities.

Requirements

Familiarity with computers and Microsoft Office applications, including Word, Excel, and Outlook.
Excellent public relations skills.
Ability to handle stressful situations.
High degree of personal organization and self-management.
Ability to manage complex and highly confidential information.
Excellent social skills and the ability to operate with diplomacy, tact, and empathy.
Ability to manage multiple tasks and meet deadlines under pressure.
Ability to understand and strictly uphold policies and procedures.
Flexibility with work schedules; certain operations teams provide 24/7 coverage.
Ability to learn new computer programs quickly.
Physical requirements may include sitting for long periods and using monitors or equipment.
Must be a Church member worthy of a temple recommend to qualify for employment.

Nice To Haves

Returned missionary.
Fluency in a second language.
MTC experience.
One year of office experience.
Zero years of leadership experience.

Responsibilities

Answer internal and external phone calls and direct callers to the appropriate department.
Correspond and work with MTC employees and ecclesiastical staff, MTC and Church departments, missionaries, and the general public.
Greet and welcome MTC official visitors and visiting members of the public, and provide directions.
Communicate MTC standards, protocols, and policies to missionaries and visiting personnel.
Oversee inventory, including keys, missionary materials, office supplies, and MTC vehicles, and order supplies as needed.
Assist missionaries with check-in, materials, schedules, travel arrangements, legal documents, and emergencies.
Receive, package, and ship materials for missionaries.
Organize and review missionary information and items in preparation for arrival at the MTC, departure from the MTC, or arrival at a mission.
Facilitate travel arrangements and itineraries for missionaries.
Track important missionary information.
Assist with adjustments to missionary schedules and travel changes.
When assigned lead responsibilities, assist with interviewing, hiring, and training new team members.
When assigned lead responsibilities, assist with team trainings and implementing new policies and practices.
When assigned lead responsibilities, help evaluate processes to increase efficiency and accuracy.
May perform other temporary duties at the MTC, such as assisting with Mission Leadership Seminar.