Operations Assistant - Scheduling

The Church of Jesus Christ of Latter-day Saints•Provo, UT

About The Position

The Operations Assistant is an entry support-level individual contributor who supports the administrative and secretarial needs of different operations teams. The assistant is typically a first point of contact for an area and works with other assistants to provide support and service. Assignments may differ by area. The role supports the missionaries’ purpose of inviting others to come unto Christ by helping them receive the restored gospel. The position reports to a supervisor- or manager-level employee in an MTC department. Some roles may include additional lead responsibilities, and the assistant may be assigned other temporary duties at the MTC.

Requirements

Familiarity with computers and Microsoft Office applications, including Word, Excel, and Outlook.
Excellent public relations skills.
Ability to handle stressful situations.
Strong personal organization and self-management.
Ability to manage complex and highly confidential information.
Excellent social skills and the ability to act with diplomacy, tact, and empathy.
Ability to manage multiple tasks and meet deadlines under pressure.
Ability to understand and strictly uphold policies and procedures.
Flexibility with work schedules; certain operations teams provide 24/7 coverage.
Ability to learn new computer programs quickly.
Physical ability to meet job requirements, which may include sitting for long periods and using monitors and equipment.

Nice To Haves

Returned missionary.
Fluency in a second language.
MTC experience.
One year of office experience.
Zero years of leadership experience.

Responsibilities

Answer internal and external phone calls and direct callers to the appropriate department as needed.
Correspond and work with MTC employees and ecclesiastical staff, MTC and Church departments, missionaries, and the general public.
Greet and welcome MTC official visitors and visiting members of the public, and provide directions.
Communicate MTC standards, protocols, and policies to missionaries and visiting personnel.
Oversee inventory of items such as keys, missionary materials, office supplies, and MTC vehicles, and order supplies as needed.
Assist missionaries with check-in, materials, schedules, travel arrangements, legal documents, and emergencies.
Receive, package, and ship materials for missionaries.
Organize and review missionary information and items in preparation for arrival at or departure from the MTC and arrival at a mission.
Facilitate travel arrangements and itineraries for missionaries.
Track important missionary information.
Assist with adjustments to missionary schedules and travel changes.
When assigned additional lead responsibilities, assist with interviewing, hiring, and training new team members; assist with team trainings and implementing new policies and practices; and help evaluate processes to improve efficiency and accuracy.
Perform other temporarily assigned MTC duties, such as assisting with a Mission Leadership Seminar.