Scheduling Assistant

360 Behavioral Health•Apple Valley, CA

15h•$20 - $23•Onsite

About The Position

The Scheduling Assistant at 360 Behavioral Health supports client service delivery and administrative and clinical teams by managing staff and client schedules, optimizing service utilization, and helping office operations run efficiently. The role involves maintaining client schedules and service hours, responding to cancellations, coordinating rescheduled and make-up sessions, and supporting staffing, recruiting, onboarding, and training coordination. It also helps address staff and client concerns and supports compliance and administrative reporting.

Requirements

High school diploma or GED.
At least 2 years of administrative experience.
At least 6 months of scheduling experience.
Strong organizational, multitasking, and communication skills.
Customer-service orientation with excellent phone and interpersonal skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work in a fast-paced, performance-based environment.

Responsibilities

Maintain service utilization above 90% and track permanent schedules for assigned clients.
Monitor client service hours and staff availability, and address cancellations promptly.
Coordinate make-up sessions, reschedules, and additional service time as needed.
Maintain staffing logs and support recruiting efforts, including interviews and onboarding.
Track new-hire training and coordinate Day 1 schedules.
Triage staff and client concerns and provide timely resolution.
Ensure compliance with policies, HIPAA, and scheduling regulations.
Support administrative and scheduling department operations, including audits and reporting.