Scheduling and Staffing Specialist

The Independence Center•Colorado Springs, CO

2d•$18 - $22•Onsite

About The Position

The Home Health (HH) Scheduling and Staffing Specialist supports seamless operations through administrative coordination, caregiver training, scheduling, and direct client support. The role coordinates caregivers, manages schedules, orients backup caregivers, and helps maintain quality care standards. It also participates in a staff on-call rotation, for which an additional $225 weekly stipend is provided. This is a Monday–Friday, in-office position. Occasional on-call direct care responsibilities may occur outside standard business hours, including evenings, nights, and weekends. The role may involve local business travel and occasional travel to clients’ homes, as well as hands-on care in clients’ homes. The work environment includes ongoing computer use and extended periods sitting or standing.

Requirements

High school diploma or GED.
Current CPR certification.
Demonstrated commitment to The IC’s core values of Adaptability, Collaboration, Inclusion, Integrity, and Person First.
Commitment to fostering diversity, equity, accessibility, and inclusion.
Exceptional customer service skills and effective communication skills.
Self-motivated, persistent, and flexible.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines.
Accountability for high-quality work.
Ability to work independently and as part of a team in an inclusive, team-oriented environment.
Decision-making and problem-solving skills.
Ability to empower individuals to advocate for themselves and maximize independence.
Ability to maintain confidentiality and comply with HIPAA requirements.
Computer proficiency, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom, and other common computer programs.
Ability to travel locally and occasionally to clients’ homes; must have a valid driver’s license and car insurance.
Ability to perform the role’s physical duties, including frequent lifting, pushing, or pulling up to 25 lbs. and occasional lifting, pushing, or pulling up to 50 lbs.

Nice To Haves

Two years of experience as a Direct Care Worker preferred.
Some college education desirable.
Staff scheduling experience preferred.
Experience working with people with disabilities preferred.

Responsibilities

Assist with Visits Scheduled Not Made (VSNM) by pulling daily reports, following up with caregivers, and documenting communications.
Support the HH Scheduler in maintaining schedules and managing the on-call phone in accordance with the Scheduler On-Call Policy.
Assist with payroll administration, daily data validation, actual-versus-scheduled visit reporting, and caregiver quality assurance as needed.
Document critical patient care notes and relevant data in Electronic Medical Record (EMR) software accurately and promptly on the day of service.
Train new caregivers on the internal EMR program during onboarding and proactively resolve EMR or caregiver technical issues.
Maintain proactive communication with caregivers and provide exceptional customer service through email, phone, and text.
Provide direct caregiving field support to clients through Personal Care, Health Maintenance, and Homemaker Services as needed, including participation in a mandatory on-call rotation every 4–6 weeks. On-call hours may include nights and weekends outside standard business hours.
Assist with caregiver compliance with program and regulatory standards, including proper, timely, and factual documentation and recordkeeping.
Comply with applicable HIPAA privacy requirements, state and federal rules and regulations, The IC policies and procedures, and community and professional standards.
Participate in The IC’s ongoing quality improvement activities.
Maintain required Direct Care Worker certifications, vaccinations, and training, including CPR certification, annual influenza vaccination, and Continuing Education Units (CEUs), as required by the Colorado Department of Healthcare Policy and Finance (HCPF).
Participate in required program, committee, or IC meetings, with or in place of leadership.
Perform other duties as assigned.
Travel locally to partners, collaborators, vendors, and clients’ homes for official IC business and events as required.
Maintain a valid driver’s license and car insurance.