Scheduling and Staffing Specialist

Colorado Springs Independence Center • Colorado Springs, CO

2d • Onsite

About The Position

The Home Health Scheduling and Staffing Specialist supports efficient Home Health operations through administrative coordination, caregiver training, schedule management, backup caregiver orientation, and direct client support. The role helps maintain quality care standards and exceptional client service. It is a Monday–Friday, in-office position with participation in a staff on-call rotation every 4–6 weeks. On-call responsibilities may include direct care outside standard business hours, including evenings, nights, and weekends. The on-call rotation provides an additional $225 weekly stipend.

The position involves occasional local travel, including travel to client homes in El Paso and potentially surrounding Home Health-covered counties. The work environment includes ongoing computer use and extended periods of sitting or standing, with occasional hands-on care in clients’ homes. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Current CPR certification.
• Valid driver’s license and car insurance.
• Proficiency with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom, and other common computer programs.
• Ability to maintain confidentiality and work in accordance with HIPAA regulations.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Effective communication and extraordinary customer-service skills.
• Self-motivation, persistence, flexibility, and responsibility for high-quality work.
• Ability to work independently and as part of an inclusive, team-oriented environment.
• Decision-making and problem-solving skills.
• Capacity to empower individuals to advocate for themselves and maximize independence.
• Commitment to the organization’s core values of Adaptability, Collaboration, Inclusion, Integrity, and Person First, and to fostering diversity, equity, accessibility, and inclusion.
• Ability to meet the physical demands of frequently lifting, pushing, or pulling up to 25 pounds and occasionally up to 50 pounds.
• Availability for a mandatory on-call rotation every 4–6 weeks, which may involve direct care during evenings, nights, and weekends.

Nice To Haves

• Two years of experience as a Direct Care Worker.
• Some college education.
• Staff scheduling experience.
• Experience working with people with disabilities.

Responsibilities

• Assist with Visits Scheduled Not Made (VSNM) by pulling daily reports, following up with caregivers, and documenting caregiver communications.
• Support the Home Health Scheduler in maintaining schedules and managing the on-call phone in accordance with the Scheduler On-Call Policy.
• Assist with payroll administration, daily data validation, actual-versus-scheduled visit reports, and caregiver quality assurance as needed.
• Document critical patient-care notes and relevant data promptly and professionally in the Electronic Medical Record (EMR) software on the day of service.
• Train newly hired caregivers on the internal EMR program and proactively resolve EMR or caregiver technical issues.
• Maintain proactive communication with caregivers and provide exceptional customer service by email, phone, and text.
• Provide direct caregiving field support to clients through Personal Care, Health Maintenance, and Homemaker Services as needed, including as part of the mandatory on-call rotation.
• Assist with caregiver compliance with program and regulatory standards, including proper, timely, and factual documentation and recordkeeping.
• Comply with applicable HIPAA privacy requirements, state and federal regulations, organizational policies and procedures, and community and professional standards.
• Participate in ongoing quality-improvement activities.
• Maintain required Direct Care Worker certifications, vaccinations, and training, including CPR certification, annual influenza vaccination, and continuing education units (CEUs), as required by the Colorado Department of Healthcare Policy and Finance (HCPF).
• Participate in required program, committee, or organizational meetings, with or in place of leadership.
• Travel locally for official organizational business and events, including occasional travel to clients’ homes.
• Perform other duties as assigned.

Benefits

• Additional $225 weekly stipend for participation in the staff on-call rotation.
• Reasonable accommodations may be provided to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED