Scheduling & Staffing Coordinator

Wellpointe Family of Companies • Fresno, CA

7d

About The Position

The Scheduling and Staffing Coordinator provides administrative and operational support to the Regional Scheduling and Planning Manager in creating, maintaining, and optimizing staffing schedules across assisted living communities. The role helps ensure locations are staffed to meet resident care needs, regulatory requirements, and operational efficiency goals. It serves as a liaison among community leadership, HR, and operations teams, coordinating scheduling adjustments and call-outs, tracking attendance, and identifying staffing trends.

Requirements

• 1–3 years of experience in staff scheduling, workforce management, or administrative support; healthcare or senior living experience preferred.
• Familiarity with scheduling and timekeeping software systems.
• Strong organizational and analytical skills.
• Proficiency in Microsoft Excel and scheduling platforms.
• Excellent communication and problem-solving abilities.
• Attention to detail and ability to manage multiple priorities.
• Ability to have difficult conversations and support disciplinary actions, including verbal and written warnings, suspensions, and terminations.
• Ability to coach, train, and educate staff on policies.

Nice To Haves

• Associate’s degree in Business Administration, Human Resources, or a related field; equivalent work experience is accepted.
• Experience working in assisted living, long-term care, or healthcare settings.
• Ability to work independently and as part of a regional team.
• High level of professionalism and discretion with sensitive employee information.

Responsibilities

• Assist in developing and maintaining accurate staff schedules for multiple locations, ensuring adequate coverage across shifts and departments.
• Track staffing patterns, open shifts, and overtime to identify trends or issues; prepare and distribute weekly and monthly reports to leadership; and monitor employee attendance against policy.
• Serve as a central point of contact for scheduling inquiries and changes from community managers, department heads, and staff, using communication channels such as Slack, text messaging, and HeyMarket.
• Support scheduling software (TCP/Humanity) by entering updates, running reports, and ensuring data accuracy.
• Collaborate with managers to adjust schedules for call-outs, vacations, or census changes, minimizing disruption to care operations.
• Ensure staffing aligns with state regulations, labor laws, and internal policies, including meal and rest breaks and overtime management.
• Support disciplinary actions, including verbal and written warnings, suspensions, and terminations; coach, train, and educate staff on policies.
• Identify opportunities to streamline scheduling processes and improve staff satisfaction and retention through efficient scheduling practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree