Scheduling and Service Coordinator

Value Plus Flooring • Mendota Heights, MN

3d • Onsite

About The Position

Value Plus Flooring/Artisan Design Group is currently seeking a full-time Scheduling and Service Coordinator to support our scheduling and service divisions. This position has the primary responsibility to work with customers in an efficient and courteous manner to ensure timely response to scheduling and service needs related to flooring and cabinet delivery and installation. This role requires the ability to work effectively in a fast-paced environment and adapt to changing conditions while following directions. The Scheduling and Service Coordinator works full-time on-site office hours, Monday to Friday, at our new building in Mendota Heights, MN. Training provided.

Requirements

• 2+ years customer service experience, preferably in construction, home building, or home furnishings industries.
• Previous work experience supporting sales or project teams.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Ability to lift up to 10 pounds without restriction and on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to measure accurately, calculate fractions and percentages, and convert square feet and square yards.

Responsibilities

• Assist Scheduling and Service Manager with project scheduling and service requests.
• Answer phone calls and emails and contact subcontractors and customers as needed regarding the status of any scheduling, claims, or service requests.
• Assist in warehouse inventory to ensure all parts are available to service/install all jobs.
• Communicate with installers, delivery persons, and service personnel on a daily basis to ensure their jobs are completed and customers are satisfied.
• Support scheduling with builders/homeowners and project managers for commercial and residential jobs.
• Support communication with sales staff on a daily/weekly basis regarding the status of projects or requests.

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED