Scheduler Full Time

Visiting Angels - Plano/Lewisville•Plano, TX

7d•$23 - $28•Onsite

About The Position

Visiting Angels is looking for a Full Time Scheduler to join their team. This role involves scheduling caregiver teams for client service hours, ensuring consistency, and managing client and caregiver information. The position requires maintaining computer schedules, handling day-to-day scheduling changes, and monitoring telephony logs for accurate payroll and billing. The scheduler will also be responsible for reporting on caregiver supply and demand, reinforcing company policies, and performing general office duties. Maintaining positive relationships with clients, families, caregivers, and team members is crucial. The role also includes managing on-call responsibilities, maintaining confidentiality, and demonstrating dependability and professionalism.

Requirements

Valid driver’s license and reliable car required with proof of auto insurance
Pass a background check, driver's license report, and drug screen
Experienced with agency scheduling

Nice To Haves

Wellsky knowledge preferred

Responsibilities

Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases.
Provide consistency in caregiver scheduling with clients.
Maintain computer schedules and ensure timely data entry for clients and caregivers.
Contact clients and caregivers regarding day-to-day scheduling changes.
Enter and maintain client and caregiver information into the database.
Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
Generate timely reports on caregiver supply and demand for direct supervisor.
Communicate and reinforce Visiting Angels’ policies and procedures.
Communicate and refer appropriate matters to the Operations Manager for direction.
Perform general office duties, including but not limited to, word processing, filing, reception and telephone services.
Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
Demonstrate dependability and reliability.
Maintain professionalism; provide support and encouragement to the caregiver team.
Manage on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff.
Prepare and maintain the on-call log, client and employee records.
Manage calls in accordance with the company policies.
Maintain regular, predictable attendance.
Perform other functions as deemed appropriate by the management team.