Scheduler- Full-time

Grace Cottage Family Health & Hospital•Townshend, VT

3h•$20 - $22

About The Position

The Scheduler answers telephone calls and communicates with patients to identify and meet their health care needs. The role triages calls, routes them internally, schedules appointments using scheduling software and clinic protocols, and contacts patients to confirm or change appointments. It also documents calls, issues, and resolutions; registers new patients; sends welcome packets; and updates established patient registration information. The Scheduler provides general information about Grace Cottage Family Health services, directs callers to appropriate clinic staff, escalates priority issues, and works with providers, nursing staff, and other departments to address patient needs. The role also processes medication requests as needed, manages automated prescription line requests and Scheduling Center voicemails, and completes administrative tasks assigned by a supervisor or designee.

Requirements

High school graduate or equivalent.
Proficient computer skills.
Ability to properly use phone and computer systems, fax machines, photocopiers, scanners, printers, and other business machinery.
Excellent customer service skills.
Ability to maintain a cooperative, professional working relationship with staff, including medical staff and other departments, as well as outside agencies, community members, and patients.

Nice To Haves

Previous experience working in a clinical setting.
Knowledge of medical terminology.
Experience with scheduling software.

Responsibilities

Answer incoming calls and route them internally in a professional manner.
Manage calls in a personal, systematic, and organized manner.
Register new patients, update registration information for established patients, and send welcome packets to new patients.
Schedule, reschedule, cancel, and verify patient appointments according to clinic guidelines.
Respond to customer inquiries and provide callers with general information about clinic services.
Direct patients to the appropriate clinic person based on message content and identify and escalate priority issues.
Work with providers, nursing staff, and other department staff to address patient needs efficiently and effectively.
Accurately document phone calls and information provided to callers.
Assess the computerized medication log and process medication requests as needed.
Consult with a patient's provider or nursing staff as needed.
Assist with administrative tasks generated by a supervisor.
Provide customer service to callers and take appropriate steps to support relationships with referred providers, specialists, agencies, and others.
Maintain and address automated prescription line requests and Scheduling Center voicemails.
Complete other duties assigned by a supervisor or designee.
Use clinic protocols to determine appropriate appointment assignments.
Contact patients to confirm or reschedule appointments.