Scheduler- Full-time

Grace Cottage Family Health & Hospital • Townshend, VT

6d

About The Position

The Scheduler answers telephone calls and works with patients to identify and meet their health care needs. The role triages and routes calls, schedules and manages appointments according to clinic guidelines, documents calls and resolutions, registers new patients, updates existing patient registration information, and sends welcome packets. The Scheduler also responds to inquiries about clinic services, processes medication requests as needed, maintains automated prescription-line requests and Scheduling Center voicemails, and completes administrative duties as assigned. The position works with providers, nursing staff, other departments, and external contacts to address patient needs and support quality care.

Requirements

• High school graduate or equivalent.
• Proficient computer skills.
• Ability to properly use phone and computer systems, fax machines, photocopiers, scanners, printers, and other business machinery.
• Excellent customer service skills.
• Ability to maintain a cooperative, professional working relationship with staff, medical staff, other departments, outside agencies, community members, and patients.

Nice To Haves

• Previous experience working in a clinical setting.
• Knowledge of medical terminology.
• Experience with scheduling software.

Responsibilities

• Answer incoming calls and route them internally in a professional, organized manner.
• Triage calls, identify priority issues, and direct patients to the appropriate clinic staff member.
• Register new patients, update registration information for established patients, and send welcome packets to new patients.
• Schedule, reschedule, cancel, and verify appointments according to clinic guidelines and protocols.
• Respond to customer inquiries and provide general information about clinic services.
• Work with providers, nursing staff, and other department staff to address patient needs efficiently.
• Accurately document phone calls and information provided to callers.
• Assess the computerized medication log and process medication requests as needed; consult providers or nursing staff when appropriate.
• Maintain and address automated prescription-line requests and Scheduling Center voicemails.
• Complete administrative tasks assigned by a supervisor and perform other duties as assigned.
• Provide customer service to callers and take appropriate steps to support relationships with referred providers, specialists, agencies, and others.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching.
• Life and disability insurance.
• Tuition reimbursement.
• Generous earned time off package.
• Employee assistance program.
• Wellness motivations and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED