Scanning Coordinator

Fresh Thyme Market•Apple Valley, MN

About The Position

The Scanning Coordinator Back Up maintains price files, shelf-tag accuracy, and store signage; oversees item pricing and merchandise additions and deletions; and assists customers as needed with a friendly, energetic demeanor. The position follows procedural guidelines established by the Store Support Department. All Fresh Thyme Market positions also require carrying out daily job responsibilities while focusing on sales and customer service, maintaining a positive attitude, and working as part of a team. The role maintains and updates shelf tags, activates daily computer price changes, and coordinates accurate signage for promotions with department managers. It also involves reporting scanning errors, helping customers with requests and special orders, responding to suggestions and complaints, completing paperwork and reports, and assisting with store cleanliness. Other duties may be assigned. The position requires a high school diploma or equivalency. One to two years of grocery retail experience in Store Support processes and procedures is preferred; natural foods industry experience is a plus. The role calls for strong customer service, adaptability, initiative, attention to detail, organization, communication, and multitasking skills; familiarity with MS Office and grocery retail health department guidelines is also required.

Requirements

High school diploma or equivalency degree.
Maintain the highest level of customer service.
Ability to adapt to high-volume retail and work in a cross-functional team environment.
Ability to take initiative when problems arise and adapt to a variety of situations.
Advanced attention to detail and ability to prioritize and meet deadlines.
Excellent written communication and documentation skills.
Excellent verbal communication and interpersonal skills for working across functions with peers and senior management.
Knowledge of MS Office, including Outlook, Word, and Excel.
Ability to multitask and strong organizational skills.
Familiarity with Health Department guidelines and regulations for grocery retail.
Ability to perform the physical activities described, including prolonged standing and walking, frequent driving, reaching, and grasping; occasional lifting and carrying up to 50 pounds.

Nice To Haves

One to two years of grocery retail experience in Store Support department processes and procedures is preferred.
Previous experience in the natural foods industry is a plus.

Responsibilities

Maintain shelf tags for product items and replace or update them as necessary.
Activate price changes daily in the computer.
Execute promotions on time, ensuring sale items are accurately tagged and information is coordinated with department managers.
Inform Support Staff and the Store Director about scanning inaccuracies and errors.
Help customers fulfill their needs, requests, and special orders.
Respond to customer suggestions and complaints.
Prepare and submit required paperwork and reports.
Assist with store cleanliness, including mopping and sweeping.
Perform other duties as assigned.
Focus on sales and customer service while carrying out daily job responsibilities.