Samsung Experience Consultant

2020 Companies•Watertown, MA

10d•Onsite

About The Position

2020 Companies is seeking a motivated, part-time Samsung Experience Consultant (SEC) to represent Samsung Electronics America and drive sales of Samsung mobile products and services in a Best Buy retail store. The role involves demonstrating and promoting Samsung products, consulting with customers to understand their needs and recommend suitable products, and providing current product information to support purchase decisions. The consultant also builds relationships with Best Buy employees and leadership through collaboration, training, and shared goals. The SEC is responsible for meeting sales goals, delivering excellent customer and client service, maintaining retail brand standards, completing display resets, and reporting sales performance and retail insights. The position requires evening, weekend, and high-demand holiday availability. Work is scheduled during high-traffic periods, including required weekends. The role offers an hourly rate of $20.00, weekly pay, access to next-day on-demand pay through DailyPay, paid online training, provided apparel, and a company-provided tablet or phone. Ongoing training and development are available. 2020 Companies also describes paid holidays, career-pathing options, personal development opportunities, and professional stretch assignments as support available to employees.

Requirements

High school diploma or equivalent.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Demonstrated knowledge of products and services.
Integrity and commitment to customer satisfaction.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Availability to work evenings, weekends, and high-demand retail holidays.
Ability to maintain customer confidentiality.

Nice To Haves

Six months of prior sales, retail, telecom, or marketing experience is preferred.

Responsibilities

Demonstrate, sell, and promote Samsung products to customers in Best Buy.
Drive sellout of Samsung mobile products and services using conversational consulting sales techniques.
Identify customer needs and recommend Samsung products that meet those needs.
Build customer confidence in Samsung products and services and act as a brand evangelist for Best Buy employees and customers.
Build partnerships with Best Buy staff to support shared initiatives and goals.
Meet or exceed personal and store sales goals and established monthly or weekly sales quotas.
Provide excellent customer and client service through interactions with customers and Best Buy employees.
Maintain retail brand standards for merchandising, security, installation, and cleanliness.
Complete display resets upon request and during new product launches.
Complete daily reporting on sales performance and retail insights.
Maintain regular and prompt attendance and provide accurate daily reporting.
Participate in daily trainings, collaboration, and goal sharing with Best Buy associates and leadership.