Samsung Experience Consultant Lead

2020 Companies • Knoxville, TN

6d • Onsite

About The Position

2020 Companies is hiring a full-time Samsung Experience Consultant to drive sales of Samsung mobile products and services in a Best Buy retail store. The role focuses on helping customers identify products that meet their needs, sharing relevant product information, and building confidence in Samsung products through customer interactions and product demonstrations. The consultant also builds partnerships with Best Buy staff, supports team goals, maintains retail brand standards, and reports on sales performance and retail insights.

The position is based at Best Buy 169 in Knoxville, Tennessee. The schedule averages 32 or more hours per week and includes high-traffic times, weekends, weekday shifts, weekend evenings, and some retail holidays. Compensation is $19.50 per hour, with weekly pay and the opportunity to earn a quarterly bonus. The company provides paid online training, apparel, and a tablet or phone. Medical, dental, and vision benefits, paid time off, paid holidays, and a 401(k) with company match are also listed.

Requirements

• High school diploma or equivalent.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Demonstrated knowledge of products and services.
• Integrity and commitment to customer satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability to work weekend evenings and high-demand retail holidays.
• Ability to maintain customer confidentiality.

Nice To Haves

• Six months of prior sales, retail, telecom, or marketing experience.

Responsibilities

• Demonstrate, sell, and promote Samsung products to customers in Best Buy.
• Drive sales of Samsung mobile products and services using conversational consulting sales techniques.
• Identify customer needs and recommend Samsung products that meet those needs.
• Provide customers with relevant product information to support purchase decisions.
• Build confidence in Samsung products and services among Best Buy employees and new and repeat customers.
• Build partnerships with Best Buy staff to support shared initiatives and goals.
• Meet or exceed personal and store sales goals and established monthly or weekly sales quotas.
• Provide excellent service to customers and Best Buy employees.
• Maintain retail brand standards for merchandising, security, installation, and cleanliness.
• Complete display resets upon request and during new product launches.
• Complete daily reporting on sales performance and retail insights.
• Attend work regularly and punctually.

Benefits

• Competitive weekly pay at $19.50 per hour.
• Opportunity to earn a quarterly bonus.
• Next-day on-demand pay through DailyPay.
• Paid online training.
• Company-provided apparel.
• Company-provided tablet or phone.
• Ongoing training and development.
• Medical, dental, and vision benefits eligibility.
• Paid time off.
• Paid holidays.
• 401(k) with company match.
• Career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED