Samsung Experience Consultant Lead

2020 Companies • Grand Rapids, MI

5d • Onsite

About The Position

2020 Companies is hiring a full-time Samsung Experience Consultant to represent Samsung Electronics America in a Best Buy retail store. The role focuses on driving sales of Samsung mobile products and services, including phones, tablets, and wearables, by learning customers’ needs and recommending suitable products. The consultant also serves as a Samsung brand evangelist, shares product knowledge with customers and Best Buy employees, and builds partnerships with store staff to support shared goals.

The position includes customer service, sales performance, merchandising, display resets, and daily reporting. The consultant is expected to maintain retail brand standards, including security, installation, and cleanliness, and meet or exceed sales goals. Work averages 32 or more hours per week and includes scheduled shifts during high-traffic periods, weekends, weekday evenings, and some holidays.

2020 Companies describes an inclusive work environment and offers paid training, ongoing development, and potential career-pathing and professional stretch assignments.

Requirements

• High school diploma or equivalent.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Demonstrated knowledge of products and services.
• Integrity and commitment to customer satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability to work weekend evenings and high-demand retail holidays.
• Ability to maintain customer confidentiality.

Nice To Haves

• Six months of prior sales, retail, telecom, or marketing experience.
• Passion for customer service and consumer electronics.
• Strong relationship-building skills and a self-starting, organized approach.

Responsibilities

• Demonstrate, sell, and promote Samsung products to customers in Best Buy.
• Drive sales of Samsung mobile products and services using conversational consulting techniques.
• Identify customer needs and recommend suitable Samsung products.
• Provide current and relevant product information to help customers make purchase decisions.
• Build confidence in Samsung products and services among Best Buy employees and new and returning customers.
• Build partnerships with Best Buy staff to support shared initiatives and goals.
• Meet or exceed personal and store sales goals and established weekly or monthly quotas.
• Provide excellent service to customers and Best Buy employees.
• Maintain retail brand standards for merchandising, security, installation, and cleanliness.
• Complete display resets when requested and during new product launches.
• Complete daily reports on sales performance and retail insights.
• Attend work regularly and promptly and provide accurate daily reporting.

Benefits

• Competitive weekly pay; hourly pay of $19.00.
• Quarterly bonus opportunity.
• Next-day on-demand pay through DailyPay.
• Paid online training completed at home using a computer or mobile device.
• Company-provided apparel.
• Company-provided tablet or phone.
• Ongoing training and development.
• Eligible for medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) with company match.
• Career-pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED