Samsung Appliance Repair Technical Trainer

2020 Companies•Carson, CA

19d•Hybrid

About The Position

2020 Companies, in partnership with Samsung Electronics America, is seeking an experienced Technical Trainer to develop and deliver training for Samsung’s Authorized Service Network technicians across consumer electronics and appliance product lines. The role involves designing engaging classroom, virtual, and on-the-job training; creating technical training content and video resources; assessing and mentoring technicians; and ensuring training aligns with industry standards and safety protocols. The position is based at the Samsung Appliance Training Center in Carson, California, with work distributed among the training center, home office, and travel. The posting lists the regular work-location split as 40% training center, 30% home office, and 30% travel, and notes that travel may reach 50%–80% at times. The trainer develops programs and curriculum, including classroom instruction and practical hands-on sessions covering household appliances such as refrigerators, washers, dryers, and ovens. Training includes classroom, virtual, and OJT formats and is tailored to different skill levels. The trainer updates manuals, guides, and digital resources; incorporates new techniques, tools, and safety protocols; evaluates trainee progress; provides coaching and feedback; and collaborates with technical experts, industry partners, and management to align training with business objectives and customer needs. Training may take place in a classroom, virtually via WebEx, or in customers’ homes while working on their products. Classroom sessions may require standing for up to seven hours. Office work may involve using a computer keyboard and viewing a video display terminal for more than 50% of work time, including prolonged periods. Movement and transportation of equipment may exceed 300 pounds. The role involves periodic or cyclical time pressure, including time-sensitive and project-management deadlines, and may require additional hours beyond the normal schedule.

Requirements

At least 5 years of experience in appliance repair.
High school diploma or equivalent.
Excellent communication, interpersonal, and organizational skills.
Ability to train in front of large audiences.
Ability to create a comprehensive training plan based on course needs.
Ability to use Microsoft Office applications, including PowerPoint and Excel.
Ability to learn new things quickly.
Ability to conduct virtual training via WebEx.
Flexibility to work in classroom, virtual, and on-the-job training environments and to travel extensively.
Ability to stand for up to 7 hours during classroom training.
Ability to operate a computer keyboard and view a video display terminal for prolonged periods and for more than 50% of work time when working in an office environment.
Ability to move and transport equipment that may exceed 300 pounds.
Applicants must be authorized to work full-time in the United States without current or future visa sponsorship.

Nice To Haves

Previous experience in training.

Responsibilities

Develop and deliver comprehensive classroom and hands-on training programs for Samsung Authorized Service Network technicians across consumer electronics and appliance product lines.
Conduct classroom, virtual, and on-the-job training tailored to trainees’ different skill levels.
Design and update training manuals, guides, and digital resources in line with industry standards and technological advancements.
Incorporate new repair techniques, tools, and safety protocols into the training curriculum.
Assess trainee progress through practical assessments, quizzes, and hands-on demonstrations.
Provide constructive feedback, one-on-one coaching, and mentoring to support ongoing skill development.
Ensure training sessions follow industry best practices and safety regulations.
Stay current on trends, tools, and technological advancements in appliance repair.
Collaborate with technical experts, industry partners, and management to align training with business objectives and customer needs.
Facilitate communication so trainees can ask questions and share insights.
Develop training content and video resources.