Salon Director

Sun Tan City - Sunshine State of Mind INC•Springfield, MO

About The Position

The Salon Director leads a team to create and maintain the Sun Tan City Experience for clients and manages the overall operation of the salon. The role supervises and directs the workforce, makes staffing decisions—including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling—and ensures client satisfaction and quality experiences. The director monitors and motivates staff to achieve performance goals, handles minor maintenance issues, maintains salon cleanliness, and manages salon safety and security. The position also models Sun Tan City principles to deliver an exceptional client experience. The Salon Director is required to work a minimum of five days and 40 hours per week, including a varying number of mid and/or closing shifts as determined by supervisors according to business trends and staffing needs.

Requirements

Management and/or sales experience is required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational and planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, with the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.

Nice To Haves

College education preferred, but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Respond promptly to client concerns and issues.
Set a positive example and maintain a calm demeanor during busy periods.
Promote a client-first attitude and hold team members accountable for quality service.
Develop action plans to drive company metrics and motivate and instruct the salon team by implementing company programs.
Manage with integrity and honesty while promoting Sun Tan City's culture, values, and mission.
Plan, identify, communicate, and delegate team responsibilities to ensure smooth operations.
Oversee the cleanliness, maintenance, sanitation, and organization of the salon.
Manage staffing levels to support employee development and meet salon operational requirements.
Ensure adherence to applicable wage and hour laws for non-exempt employees and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct regular performance assessments, give feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Work a minimum 5-day, 40-hour workweek, including varying mid and/or closing shifts as assigned based on business trends and staffing needs.