Salesforce Sales Cloud - Senior Business Analyst
About The Position
Business Solution Designers envision and create digital solutions that balance business and user needs, technology capabilities and limitations, common standards and quality, quick wins, and future needs. They bridge Business and Development by guiding both sides toward solutions that deliver business value. In this role, you will shape engagement methods and the business analysis framework, advise the client based on your experience to increase value, and provide guidance and reviews to support a valid, consistent, high-quality solution within time and budget constraints. You will work on Salesforce Sales Cloud business analysis, sales processes, data requirements, reporting and dashboards, and business acceptance. The role is hybrid in Chicago, Dallas, Houston, Nashville, Atlanta, or New York. Expected deliverables include sales process maps, prioritized stories, acceptance criteria, data requirements, dashboard specifications, and business acceptance evidence.
Requirements
- Business analysis experience on Salesforce Sales Cloud implementations.
- Ability to map sales processes and write clear user stories and testable acceptance criteria.
- Experience defining customer data, reporting, and dashboard requirements.
- Strong workshop facilitation, stakeholder management, and user acceptance testing skills.
Nice To Haves
- Familiarity with Data Cloud.
- Familiarity with Tableau.
Responsibilities
- Facilitate discovery workshops covering customer management, pipeline, renewals, bundling, and rate-guidance priorities.
- Document current and future sales processes, business benefits, and prioritized use cases, and translate them into user stories and acceptance criteria.
- Define business requirements for unified account and shipment data, including matching expectations and data-quality acceptance criteria.
- Specify Tableau dashboard requirements, KPI definitions, user roles, and embedded insight needs with Sales stakeholders and analytics specialists.
- Support backlog refinement, stakeholder demonstrations, and business acceptance, ensuring requirements and dependencies are ready before sprint commitment.
- Support user enablement and assess whether delivered capabilities align with the intended sales process.
- Shape engagement methods and the business analysis framework.
- Advise the client to increase value and provide guidance and reviews to support a valid, consistent solution within time and budget constraints.
Benefits
- Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, such as 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits as provided by local policy and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
