Senior Salesforce & Business Analyst

Heraeus Group•Saint Paul, MN

18h•Hybrid

About The Position

The Senior Salesforce & Business Analyst drives efficient global planning and reporting processes at Heraeus Medevio and manages the Medevio CRM system, Salesforce and selected add-on software. The role defines the CRM data architecture, monitors and automates functionality, provides user training, ensures data integrity, and supports system reporting. It also contributes to global, sales-driven enhancement projects. This is a hybrid position based out of either the Fridley or White Bear Lake, Minnesota locations. The role may require moving between both sites as needed and reports to the Senior Director Sales Operations.

Requirements

Bachelor’s degree in Business Analytics, Finance, Economics, or another data-driven discipline.
At least 5 years of relevant experience conducting quantitative analysis and creating custom reports.
At least 5 years of relevant experience using and customizing CRM systems, preferably Salesforce.
Experience with ERP systems; SAP is preferred.
Ability to distill complex data and information into clear insights for senior leadership.
Highly detail-oriented, process-minded, and focused on problem solving.
Ability to travel between the Fridley and White Bear Lake, Minnesota locations as needed.

Nice To Haves

Experience with Salesforce CRM systems.
Experience with SAP ERP systems.

Responsibilities

Own Salesforce model architecture, data and reporting logic, and governance, including system interfaces such as Snowflake.
Define and implement the global Salesforce roadmap and contribute to the global customer data roadmap.
Manage Salesforce configuration, functionality, and end-user support in collaboration with corporate IT and Salesforce consultants.
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, workflows, approval processes, and installed packages.
Manage and support integrations with applications connected to Salesforce, including Azure Single Sign On, Conga Composer, Conga Grid, and Outlook.
Maintain user roles, profiles, security and access settings, organization-wide defaults, role hierarchy, and sharing rules, and ensure corporate IT requirements for a GBU-managed application are met.
Improve data integrity and continuously enhance the system and underlying processes.
Create training materials and conduct user training.
Engage stakeholders to analyze requirements, propose solutions using Anaplan and Salesforce functionality, and lead implementation projects.
Lead or participate in projects involving sales-process improvements, data architecture, analytical tools, system upgrades, and user experience initiatives.
Design and implement custom reports to support sales reporting and key business decisions.
Work with the Customer Support team to map and analyze complex processes and identify improvement opportunities.
Work with the Global OTC key user on local SAP application testing, local SAP master data corrections, data integrity, and workflow improvements.
Use data-science and digital tools to improve system inputs and outputs.
Perform other duties as required.