SALESFORCE DEVELOPMENT SUPERVISOR

Arizona Department of Administration • Phoenix, AZ

9d • Onsite

About The Position

The Salesforce Development Supervisor is a hands-on working supervisor who leads a cross-functional DevOps pod responsible for system development, maintenance, and support. The team includes a Business Architect, developers, system administrators, and quality assurance analysts. Alongside supervisory duties, the supervisor spends up to 20% of their time performing technical application development, coding, API integrations, and system architecture. The role requires technical expertise in enterprise application platforms such as Salesforce, cloud-based hosting, API integrations, and secure object-oriented development.

As the portfolio’s primary technical leader, the supervisor works directly with Business Unit leadership to align IT initiatives with business goals and oversees the Regulatory Systems Business Architect, translating enterprise strategies and requirements into tactical SDLC deliverables. The position collaborates with ITS management on effort estimates and security reviews, mentors staff, conducts skill assessments, and ensures adherence to the agency’s System Development Life Cycle.

The role is based at 150 N 18th Ave, Phoenix, Arizona 85007. The listed salary is $102,300. The Arizona Department of Health Services promotes and protects the health and wellness of individuals and communities in Arizona.

Requirements

• A minimum of 3 years of experience in a related technical discipline.
• Knowledge of service offerings, customer service principles and processes, server, desktop, web-based, and client/server applications, operating systems, and internally developed applications.
• Knowledge of application integrations, networking protocols, and related technologies, particularly enterprise CRM architecture, including the Salesforce ecosystem, Apex, and Lightning Web Components.
• Knowledge of Salesforce DevOps practices, environment management, and declarative versus programmatic development strategies.
• Strong problem-solving skills and attention to detail.
• Strong customer service skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to supervise small to medium teams.
• Ability to resolve incidents and problems efficiently and adapt communication to customers’ competence levels.
• Ability to evaluate and test emerging technologies; anticipate customer needs and priorities; balance and organize multiple tasks; collaborate across teams and organizations; synthesize feedback; and build relationships.
• Must possess a valid level one fingerprint clearance card pursuant to A.R.S. §36-113.
• New hires must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• A bachelor’s degree in Computer Science, IT, Business, or a related discipline, or equivalent professional experience substituted on a year-for-year basis.
• At least 3 years of actively developing or managing Salesforce environments.
• Experience leading cross-functional Agile/DevOps pods of administrators, developers, quality assurance analysts, and architects.
• Active Salesforce credentials such as Certified Salesforce Administrator, Platform Developer I, or Application Architect.
• Experience architecting scalable enterprise CRM solutions and managing third-party/AppExchange integrations.

Responsibilities

• Supervise staff by establishing schedules and priorities, providing direction and support, addressing administrative issues, training staff, coaching performance, completing performance evaluations, recommending actions, identifying resources, assisting with hiring, and ensuring effective use of resources.
• Perform technical application development work for up to 20% of the role, including daily coding, API integrations, system architecture, and evaluation and testing of emerging technologies.
• Define goals, priorities, and operational plans aligned with organizational objectives; oversee the Business Architect in translating requirements into tactical SDLC deliverables; and advocate for technology changes that support agency goals.
• Manage and monitor project-related costs and departmental activities; establish procedures for consistent information sharing; and ensure application teams support production systems and resolve defects using secure coding practices.
• Respond to customer needs, solicit feedback, manage difficult customer situations, foster relationships, resolve conflict, maintain confidentiality, and use networks to define and solve problems.
• Perform other duties related to the position as assigned.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short- and long-term disability insurance
• Defined retirement plan with State contributions to ASRS equal to employee contributions
• Award-winning infant-at-work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program
• ADHS student loan assistance program: eligible employees may receive up to $300 per month toward outstanding student loans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed