Salesforce Development Supervisor

Arizona Department of Administration • Phoenix, AZ

8d • Onsite

About The Position

The Salesforce Development Supervisor is a hands-on working supervisor who leads a cross-functional DevOps pod responsible for system development, maintenance, and support. The team includes a Business Architect, developers, system administrators, and quality assurance analysts. Because the team is lean, the supervisor also performs application development, coding, API integrations, and technical execution, dedicating up to 20% of their time to technical work.

The supervisor provides technical leadership for the portfolio, including enterprise application platforms such as Salesforce, cloud-based hosting, API integrations, and secure object-oriented development. The role works directly with Business Unit leadership to align IT initiatives with business goals and oversees the Regulatory Systems Business Architect in translating enterprise strategies and requirements into tactical SDLC deliverables. The supervisor also collaborates with ITS management on effort estimates and security reviews, mentors staff, conducts skill assessments, and ensures adherence to the agency's System Development Life Cycle.

Requirements

• A minimum of 3 years of experience in a related technical discipline.
• Thorough knowledge of service offerings, customer service principles and processes, back-office, desktop, web-based, and client/server applications, standard operating systems, and internally developed custom applications.
• Thorough knowledge of application integrations, networking protocols, and related computer technologies, particularly enterprise CRM architecture, including the Salesforce ecosystem, Apex, and Lightning Web Components.
• Knowledge of Salesforce DevOps practices, environment management, and declarative versus programmatic development strategies.
• Excellent problem-solving skills and attention to detail.
• Strong customer service skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to architect scalable enterprise CRM solutions and manage third-party and AppExchange integrations.
• Ability to supervise small to medium teams.
• Ability to resolve incidents and problems effectively while adapting communication to customers' competence levels.
• Ability to evaluate and test emerging technologies.
• Ability to understand and anticipate internal and external customer needs and priorities.
• Ability to balance, prioritize, and organize multiple tasks.
• Ability to work collaboratively in teams and across organizations, synthesize feedback, adjust plans, and build strong relationships.
• Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. §36-113.
• Newly hired State employees must successfully complete E-Verify.

Nice To Haves

• A bachelor's degree in Computer Science, IT, Business, or a related discipline; equivalent professional experience may substitute on a year-for-year basis.
• At least 3 years of actively developing or managing Salesforce environments.
• Experience leading cross-functional Agile/DevOps pods of administrators, developers, quality assurance analysts, and architects.
• Active Salesforce credentials, such as Certified Salesforce Administrator, Platform Developer I, or Application Architect.

Responsibilities

• Supervise staff by establishing schedules and priorities, providing direction and support, addressing administrative issues, training staff, coaching performance, completing evaluations, and recommending actions.
• Identify required resources, assist with hiring, and ensure effective use of resources across the DevOps team.
• Perform up to 20% technical application development work, including daily coding, API integrations, and system architecture.
• Evaluate and test emerging technologies to improve application delivery.
• Define goals, priorities, and operational plans aligned with organizational goals.
• Oversee the Business Architect to ensure requirements are translated into tactical SDLC deliverables.
• Advocate technology changes that provide value and support agency goals.
• Manage, monitor, and track project-related costs and other departmental activities.
• Establish systems and procedures for consistent information sharing across the team.
• Ensure the application team supports production systems and resolves defects using secure coding practices.
• Respond to customer needs, solicit feedback, handle difficult customer situations, foster relationships, resolve conflicts, maintain confidentiality, and use networks to define and solve problems.
• Perform other duties related to the position as assigned.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short- and long-term disability insurance
• Defined retirement plan, with State ASRS contributions matching the employee contribution
• Infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program
• Student Loan Assistance Program for eligible employees, providing up to $300 per month toward outstanding student loans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager