IT Salesforce Development Manager

IDBNY•New York, NY

1d•$170,000 - $190,000•Hybrid

About The Position

The Bank is seeking an IT Application Manager responsible for the Salesforce platform and related customer engagement applications. The role is the primary technology leader and point of contact for Salesforce Sales Cloud, Financial Services Cloud, Marketing Cloud, Experience Cloud, and related integrations across the bank. The IT Salesforce Development Manager is responsible for application strategy, architecture, development, support, governance, vendor management, project delivery, and team leadership. This hands-on leadership role combines Salesforce expertise, application architecture experience, banking domain knowledge, project management, and communication skills. The individual partners with business executives, relationship managers, product owners, operations teams, compliance teams, and senior management to deliver scalable solutions aligned with the bank’s strategic objectives.

Requirements

8+ years of Salesforce platform experience in enterprise environments, with deep knowledge of Salesforce Financial Services Cloud and Marketing Cloud.
Strong understanding of banking products and processes, including KYC, customer onboarding, deposit operations, lending, treasury services, and client relationship management.
Proven experience managing cross-functional projects and stakeholder relationships.
Experience managing budgets, vendors, consultants, and strategic programs.
Strong verbal and written communication skills, including the ability to present to executive leadership.
Experience working with Agile and Waterfall project methodologies.
Demonstrated leadership, mentoring, and team-building capabilities.

Nice To Haves

12+ years of overall software development and application management experience in the banking or financial industry.
Exposure to Salesforce Agentforce and Data 360.

Responsibilities

Serve as the overall technology owner and primary point of contact for Salesforce and related CRM applications.
Maintain knowledge of the Salesforce ecosystem, including Sales Cloud, Financial Services Cloud, Marketing Cloud, Experience Cloud, Service Cloud, DocuSign, Slack, Zoom, and third-party integrations.
Define and execute the Salesforce platform roadmap in alignment with business objectives and regulatory requirements.
Establish governance standards, development frameworks, and architectural best practices across the Salesforce platform.
Maintain knowledge of in-scope applications, their business functions, technical architecture, and interfaces.
Manage Salesforce and related applications.
Lead the application support team in providing end-to-end support, including end-of-day batch processing.
Manage vendor relationships and maintain awareness of vendor product strategy, upcoming features, risks, and issues.
Work with the business to plan the annual BAU operational budget and assist with annual strategic project and CAPEX budgets.
Participate in application incident and change management processes.
Manage strategic project release activities and post-release support.
Guide technical staff on development activities and routine maintenance.
Participate in technical design sessions, including Architecture Review Board sessions where applicable.
Proactively monitor system issues and adherence to configuration standards; lead issue resolution, including reconciliation and data analysis, and guide technical staff and business personnel.
Monitor the bank’s end-of-day processes, assist with problem resolution, and escalate issues when appropriate.
Partner with Compliance, Risk Management, Information Security, and Internal Audit teams.
Support internal and external audits and remediation activities.
Maintain documentation for architecture, security controls, operational procedures, and application inventories.