Sales Training Program Manager - Remote (CA Only)

Race Communications•Sacramento, CA

6d•Remote

About The Position

The Sales Training Program Manager owns, manages, and continuously improves Race’s sales training infrastructure to drive consistent performance across inside sales, door-to-door (D2D) sales, and contractor teams. The role oversees onboarding programs, manages and optimizes the LMS platform (Articulate 360), and develops scalable training frameworks, including train-the-trainer models for internal teams and external partners. The position designs, coordinates, and delivers training across remote, office, and field-based sales environments, and provides hands-on coaching to sales representatives and frontline leadership. The manager partners with Sales Leadership, Operations, Sales Training, contractor teams, and other cross-functional stakeholders to set priorities, align training with business objectives, monitor effectiveness, and drive continuous improvement. The role is accountable for program consistency, execution, and measurable impact on sales performance, onboarding effectiveness, and business outcomes. Work is primarily performed remotely from a home office in California, with 25%–50% travel, including occasional overnight travel, to regional markets and other work sites. The position may require a flexible schedule, including evenings, weekends, holidays, and overtime as needed.

Requirements

Eligibility to work in the United States without sponsorship.
Must be at least 18 years of age.
High school diploma, GED, or equivalent combination of education and experience is required.
Valid driver's license, subject to successful verification through a DMV check.
Ability to travel to multiple work sites and maintain a flexible schedule, including evenings, overnight travel, weekends, holidays, and overtime as required.
3–5 years of experience in sales, sales training, enablement, or coaching, with increasing responsibility for training program ownership, development, implementation, or optimization.
Proven success supporting inside sales and outside sales environments, including phone-based, field, or door-to-door sales and experience working with or training contractor teams.
Demonstrated ability to own, manage, and continuously improve training programs in a fast-paced, high-growth environment.
Strong public speaking, presentation, and facilitation skills, with the ability to engage and influence frontline teams and leadership.
Experience developing structured training content, onboarding programs, and instructional materials that drive measurable performance outcomes.
Proficiency with Salesforce, LMS platforms, sales enablement tools, and data/reporting dashboards; Articulate 360 is preferred and SalesRabbit or similar is cited as an example.
Strong analytical skills and ability to interpret performance data and translate insights into actionable training improvements and measurable business results.
Exceptional communication and interpersonal skills, including the ability to influence cross-functional stakeholders without direct authority.
Ability to manage program priorities, timelines, deliverables, and stakeholder expectations across multiple sales channels.
Experience establishing program success metrics, evaluating training effectiveness, and using performance data to guide continuous improvement.
Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as necessary for job performance and workplace communication.
Proficient use of MS Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
Functional use of common office equipment, computers, and office software.
Ability to maintain vehicle and equipment pre-op/post-op and meet the stated fleet driving-record standard.
Ability to adhere to workplace safety protocols.

Nice To Haves

Associate degree (A.A.) or equivalent education in a related field of study.
Experience in telecommunications or another rapid-growth, performance-driven industry.
Bilingual communication skills, particularly when serving diverse communities.
Experience with Articulate 360 LMS and SalesRabbit or similar reporting dashboards.

Responsibilities

Own the strategy, management, and continuous improvement of sales training programs, aligning them with business goals, sales strategy, and customer experience standards.
Identify performance gaps across inside sales, D2D, and contractor teams and develop targeted, scalable training solutions.
Align training initiatives with sales campaigns, promotions, and go-to-market priorities.
Track, measure, and report on training effectiveness and business impact; establish program objectives, success measures, and priorities.
Manage training program timelines, resources, and deliverables across sales channels.
Maintain centralized training records, materials, completion data, and documentation, ensuring accuracy, accessibility, and reliable reporting.
Design and deliver structured onboarding, skills development, and advanced selling programs for inside sales, field, and contractor teams.
Develop curriculum covering customer discovery, objection handling, product knowledge, CRM utilization, and sales strategy.
Facilitate recurring training sessions, workshops, role-playing, refresher training, and other learning experiences.
Evaluate and optimize training content, delivery methods, and learning experiences using participant feedback, performance data, and business needs.
Own end-to-end onboarding across inside sales, field teams, and contractor channels; coordinate schedules and monitor onboarding milestones and readiness criteria.
Deliver blended learning experiences, including classroom, virtual, and hands-on field training.
Implement and scale a train-the-trainer model for Sales Managers and contractor leaders.
Maintain and improve scripts, playbooks, best-practice guides, training calendars, and development roadmaps.
Travel to regional markets for territory launches and in-field coaching; shadow representatives and provide real-time coaching and performance feedback.
Tailor training support to local market dynamics, team performance, and contractor needs, and translate field trends into program enhancements.
Analyze sales performance data to identify trends, skill gaps, and training opportunities across channels.
Partner with Sales Managers, Supervisors, and L&D on development plans and deliver targeted coaching interventions.
Establish and monitor metrics for training effectiveness, knowledge retention, skill application, and sales outcomes; communicate progress and improvement opportunities to stakeholders.
Collaborate with Sales, Marketing, HR, L&D, and Operations to keep training aligned with current campaigns, messaging, and business priorities.
Coordinate with internal stakeholders and contractor partners to support training completion, compliance, onboarding, reporting, and consistent execution.
Serve as the primary program owner and coordinator for sales training initiatives, aligning stakeholders on priorities, deliverables, and outcomes.
Maintain vehicle and equipment pre-operation and post-operation, and maintain a clean driving record as defined by the fleet insurance underwriter.
Follow safety protocols and guidelines in the Race employee handbook and job description.
Perform other duties as necessary.

Benefits

Company-paid medical insurance, beginning the first of the month following the start date.
Company-paid dental insurance, beginning the first of the month following the start date.
PTO, including vacation and sick time.
11 paid holidays.
Paid birthdays.
401(k) matching at 4%.
Free fiber internet service for employees living in Race's service area.
Competitive base salary of $71,000–$79,000 per year.
Growth potential, including promotions and new challenges.
A tight-knit, collaborative team culture built on integrity, mutual respect, and shared purpose.