Sales Training Program Manager - Remote (CA Only)

Race Communications

7d • $71,000 - $79,000 • Remote

About The Position

The Sales Training Program Manager owns, manages, and continuously improves Race’s sales training infrastructure to drive consistent performance across inside sales, door-to-door (D2D) sales, and contractor teams. The role oversees onboarding programs, manages and optimizes the LMS platform (Articulate 360), and develops scalable training frameworks, including train-the-trainer models for internal teams and external partners. It designs, coordinates, and delivers training across remote, in-person, and field-based sales environments and provides hands-on coaching to sales representatives and frontline leaders.

The Manager partners with Sales Leadership, Operations, Sales Training, and contractor teams to set priorities, align training with business objectives, monitor effectiveness, and improve programs. The role is accountable for consistent program execution and measurable impact on sales performance, onboarding effectiveness, and business outcomes. It also requires travel to regional markets, occasional overnight travel, and a flexible schedule that may include evenings, weekends, holidays, and overtime.

The position is primarily remote from a home office in California, with required travel of 25%–50% and occasional work at other Race offices or off-site locations. Compensation is $71,000–$79,000 per year. A valid driver’s license and successful DMV verification are required. Applicants must be eligible to work in the U.S. without sponsorship and be at least 18 years old.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 18 years of age and eligible to work in the U.S. without sponsorship.
• Valid driver's license, subject to successful DMV verification.
• 3–5 years of experience in sales, sales training, enablement, or coaching, with increasing responsibility for training program ownership, development, implementation, or optimization.
• Experience supporting both inside sales and outside sales environments, including working with or training contractor teams.
• Ability to own, manage, and continuously improve training programs in a fast-paced, high-growth environment.
• Strong public speaking, presentation, and facilitation skills, including the ability to engage and influence frontline teams and leadership.
• Experience developing structured training content, onboarding programs, and instructional materials that drive measurable performance outcomes.
• Proficiency with Salesforce, LMS platforms, sales enablement tools, and data/reporting dashboards such as SalesRabbit or similar.
• Strong analytical skills and ability to translate performance data into actionable training improvements and measurable business results.
• Exceptional communication and interpersonal skills, including the ability to influence cross-functional stakeholders without direct authority.
• Ability to manage training priorities, timelines, deliverables, and stakeholder expectations across multiple sales channels.
• Experience establishing program success metrics, evaluating training effectiveness, and using performance data to guide continuous improvement.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.
• Proficient use of MS Office applications, including Teams, Word, Excel, and PowerPoint, as well as teleconferencing applications.
• Functional use of common office equipment, computers, and office software.
• Ability to travel to multiple work sites and maintain a flexible schedule, including evenings, overnight travel, weekends, holidays, and overtime as required.
• Ability to perform vehicle and equipment pre-operation and post-operation checks and maintain a clean driving record as defined by the current fleet insurance underwriter.

Nice To Haves

• Associate degree (A.A.) or equivalent education in a related field of study.
• Experience with Articulate 360.
• Experience in telecommunications or another rapid-growth, performance-driven industry.
• Bilingual communication skills, particularly when serving diverse communities.

Responsibilities

• Own the strategy, management, and continuous improvement of sales training programs, aligning them with business goals, sales strategy, and customer experience standards.
• Identify performance gaps across inside sales, D2D, and contractor teams and develop targeted, scalable training solutions.
• Align training initiatives with sales campaigns, promotions, and go-to-market priorities.
• Track, measure, and report training effectiveness and business impact; establish program objectives, success measures, and priorities.
• Manage training program timelines, resources, deliverables, and centralized training records and materials.
• Design and implement structured onboarding, skills development, and advanced selling programs for inside sales, field, and contractor teams.
• Develop curriculum on customer discovery, objection handling, product knowledge, CRM use, and sales strategy.
• Facilitate recurring training sessions, workshops, role-playing, and refresher training; evaluate and improve content and delivery methods.
• Own end-to-end onboarding across inside sales, field teams, and contractor channels, including blended classroom, virtual, and hands-on field training.
• Coordinate onboarding schedules and monitor milestones and readiness criteria to improve new-hire ramp and time-to-productivity.
• Implement and scale train-the-trainer programs for Sales Managers and contractor leaders.
• Maintain and improve scripts, playbooks, best-practice guides, a structured training calendar, and an ongoing development roadmap.
• Travel to regional markets for territory launches and provide in-field coaching to D2D and contractor teams.
• Shadow sales representatives, give real-time coaching and feedback, and tailor support to local market dynamics and team needs.
• Analyze sales performance data and field trends to identify skill gaps and develop training interventions and program enhancements.
• Partner with Sales Managers, Supervisors, and L&D on development plans and deliver targeted coaching to improve performance.
• Establish and monitor metrics for training effectiveness, retention, skill application, and sales outcomes; communicate progress and improvement opportunities to stakeholders.
• Collaborate with Sales, Marketing, HR, L&D, and Operations to keep training aligned with campaigns, messaging, and business priorities.
• Coordinate with contractor partners and internal stakeholders to support consistent training standards, completion tracking, compliance, onboarding, and reporting.
• Maintain vehicle and equipment readiness, keep a clean driving record as defined by the fleet insurance underwriter, and follow safety protocols.
• Perform other duties as necessary.

Benefits

• Company-paid medical and dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the company's service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED