Sales Operations Specialist - Remote (CA Only)

Race Communications • Granite Bay, CA

4d • $49,920 - $54,080 • Remote

About The Position

The Sales Operations Specialist drives revenue growth and customer retention by executing targeted, data-driven sales campaigns and supporting back-office sales operations. The role manages outbound engagement across the customer lifecycle, including upsell, cross-sell, win-back, cancellation prevention, and pre-sale conversion efforts. Working with sales, marketing, and customer experience teams, the specialist uses customer data, campaign tools, and performance insights to deliver relevant outreach that supports conversions and customer satisfaction.

The position also supports campaign tracking and reporting, maintains accurate CRM records and data integrity, and coordinates sales activities with back-end systems and internal teams. The specialist monitors and improves key performance indicators, maintains sales Jira boards and dashboards, and provides recommendations based on campaign results. Work is primarily performed remotely from a home office in California five days per week; occasional travel to Race offices or other off-site locations may be required.

Requirements

• Eligibility to work in the United States without sponsorship.
• At least 18 years of age.
• High school diploma, GED, or equivalent combination of education and experience.
• Valid driver's license, subject to successful verification through a DMV check.
• At least 2 years of experience in inside sales, outbound sales, or campaign-based customer engagement.
• Ability to communicate effectively and persuasively with customers by phone, email, and SMS.
• Hands-on experience with CRM platforms and sales engagement tools, including accurate activity tracking and customer record maintenance.
• Strong organizational skills and ability to manage and prioritize multiple campaigns in a fast-paced environment.
• Ability to interpret campaign performance metrics and adjust outreach strategies accordingly.
• Attention to detail and accuracy in execution and documentation.
• Self-motivation and results orientation, with a focus on meeting or exceeding sales and retention targets.
• English speaking, reading, writing, and comprehension skills sufficient for effective job performance and workplace communication.
• Proficiency with MS Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

Nice To Haves

• Associate degree (A.A.) or equivalent education in a related field of study.
• Bilingual communication skills, particularly when serving diverse communities.

Responsibilities

• Execute targeted outbound sales campaigns, including upsell, win-back, and pre-sale conversion efforts.
• Conduct outbound calls and follow up on abandoned orders and customer inquiries.
• Engage customers across multiple touchpoints to drive conversion and revenue growth.
• Support campaign tracking, reporting, and performance monitoring.
• Coordinate with internal teams to align campaign execution and timelines.
• Provide backup support for commission payouts and investor reporting, ensuring accuracy and continuity.
• Maintain accurate and up-to-date customer records in CRM systems and ensure data integrity.
• Track and analyze performance metrics to evaluate campaign effectiveness.
• Own and drive KPIs, including conversion rates, upsell revenue, win-back success, and abandoned order recovery.
• Optimize campaign performance based on KPI trends and insights.
• Report and communicate results and provide recommendations for continuous improvement.
• Manage sales Jira boards and maintain dashboards, ensuring data accuracy, timely updates, and clear pipeline visibility.
• Perform additional duties as required.

Benefits

• Company-paid medical insurance, starting the first of the month following the start date.
• Company-paid dental insurance, starting the first of the month following the start date.
• Paid time off, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED