Sales Operations Specialist - Remote (CA Only)

Race Communications • Watts, CA

3d • Remote

About The Position

The Sales Operations Specialist drives revenue growth and customer retention by executing targeted, data-driven sales campaigns and supporting back-office sales operations. The role manages outbound engagement across the customer lifecycle, including upsell, cross-sell, win-back, pre-sale conversion, abandoned-order recovery, and cancellation-prevention initiatives. The specialist works with sales, marketing, and customer experience teams to use customer data, campaign tools, and performance insights to deliver timely, relevant outreach that improves conversion and customer satisfaction.

The position also supports campaign tracking and reporting, maintains accurate customer records and data integrity, and coordinates front-line sales activity with back-end systems. It includes backup support for commission payouts and investor reporting, ownership of campaign KPIs, and management of sales Jira boards and dashboards. The work is primarily remote from a home office in California, five days per week; occasional travel to Race offices or off-site locations may be required.

Requirements

• Eligibility to work in the United States without sponsorship.
• Must be at least 18 years of age.
• High school diploma, GED, or equivalent combination of education and experience.
• Valid driver's license, subject to successful verification through a DMV check.
• At least 2 years of experience in inside sales, outbound sales, or campaign-based customer engagement.
• Ability to communicate effectively and persuasively with customers by phone, email, and SMS.
• Hands-on experience with CRM platforms and sales engagement tools, including accurately tracking activities and maintaining customer records.
• Strong organizational skills and ability to manage and prioritize multiple campaigns in a fast-paced environment.
• Ability to interpret campaign performance metrics and adjust outreach strategies accordingly.
• Attention to detail and focus on accurate execution and documentation.
• Self-motivated, results-oriented approach focused on meeting or exceeding sales and retention targets.
• English speaking, reading, writing, and comprehension skills necessary for effective job performance and workplace communication.
• Proficient use of MS Office applications, including Teams, Word, Excel, and PowerPoint, and teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

Nice To Haves

• Associate degree (A.A.) or equivalent education in a related field of study.
• Bilingual communication skills, particularly when serving diverse communities.

Responsibilities

• Execute targeted outbound sales campaigns, including upsell, win-back, and pre-sale conversion efforts.
• Conduct outbound calls and follow up on abandoned orders and customer inquiries.
• Engage customers across multiple touchpoints to drive conversion and revenue growth.
• Support campaign tracking, reporting, and performance monitoring.
• Coordinate with internal teams to align campaign execution and timelines.
• Provide backup support for commission payouts and investor reporting to ensure accuracy and continuity.
• Maintain accurate, up-to-date customer records in CRM systems and ensure data integrity for targeting and reporting.
• Track and analyze campaign performance metrics.
• Own and drive KPIs including conversion rates, upsell revenue, win-back success, and abandoned-order recovery.
• Optimize campaign performance based on KPI trends and insights.
• Report and communicate results and provide recommendations for continuous improvement.
• Manage sales Jira boards and maintain dashboards, ensuring data accuracy, timely updates, and visibility into pipeline performance.
• Perform additional duties as required.

Benefits

• Company-paid medical insurance, beginning the first of the month following the start date.
• Company-paid dental insurance, beginning the first of the month following the start date.
• PTO for vacation and sick leave.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.
• Promotions and opportunities for new challenges.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED