Sales Training & Field Enablement Manager

IQ Fiber•Jacksonville, FL

About The Position

IQ Fiber is seeking a Sales Training & Field Enablement Manager to build and lead the sales training and onboarding function across Residential, B2B/Commercial, Community Development, and other sales channels as the organization grows. The role owns the end-to-end new-hire sales training experience, from onboarding and classroom instruction through field readiness, certification, coaching, and early productivity. Its goals include accelerating time-to-productivity, improving sales performance, increasing consistency in sales execution, and reducing the training and coaching burden on sales leadership. This is a highly hands-on position requiring significant field time. The successful candidate will facilitate engaging training and coach sales representatives by observing performance firsthand, identifying skill and process gaps, and translating observations into measurable improvements. The role partners across Sales Leadership, Sales Operations, Marketing, Product, Finance/Analytics, HR, and Operations, and uses training and performance data to refine programs and inform sales leadership.

Requirements

At least 5 years of sales experience; telecommunications, fiber, cable, technology, or another high-volume sales environment is preferred.
Demonstrated experience training, coaching, or developing sales representatives.
Experience facilitating classroom, virtual, and/or field-based training.
Demonstrated ability to develop training materials and curriculum.
Strong understanding of field sales and ability to coach sales behaviors in real customer interactions.
Valid driver's license and reliable transportation.
Ability and willingness to travel to IQ Fiber markets and spend significant time in the field.
Ability to translate business objectives and sales processes into practical behaviors for frontline representatives.
Ability to analyze data and solve problems to identify performance gaps and measure training effectiveness.
Ability to present and communicate effectively and build strong working relationships across Sales and corporate functions.
Applicants must be authorized to work for any employer in the U.S.; IQ Fiber is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience with CRM and sales technology platforms.
Experience designing new-hire onboarding programs and coaching frontline sales managers.
Experience supporting multiple sales channels or customer segments.
Experience using sales performance data to identify training and development opportunities.

Responsibilities

Own and continuously improve the sales onboarding experience from new-hire start through field readiness and initial ramp for Residential, B2B/Commercial, Community Development, and other sales roles.
Train new hires on IQ Fiber products, pricing, promotions, systems, CRM, sales processes, order entry, customer experience expectations, and operational handoffs.
Establish training milestones, assessments, and certification requirements that representatives must meet before release into the field.
Establish a standardized 30/60/90-day development and productivity framework for new sales representatives.
Build and maintain a scalable sales training curriculum, including facilitator guides, presentations, role plays, assessments, job aids, and product guides.
Keep training content current as products, pricing, promotions, systems, compensation, and sales processes evolve, and develop refresher and skills-development programs based on field performance.
Conduct ride-alongs, field shadowing, and real-time coaching across IQ Fiber markets, providing actionable feedback on prospecting, presentations, discovery, objection handling, closing, and order accuracy.
Identify individual and systemic performance gaps, create targeted development plans, and share best practices across markets and sales channels.
Develop and coach frontline sales leaders on effective coaching, providing practical tools for observations, role plays, one-on-ones, and performance coaching, and establishing consistent coaching standards across markets.
Track and report training effectiveness, including new-hire time-to-productivity, training completion, certification, conversion, and order quality; use data to refine programs and make recommendations to sales leadership.
Partner with Sales Leadership, Sales Operations, Marketing, Product, Finance/Analytics, HR, and Operations to align training with business priorities and current systems and processes.
Provide field feedback to leadership on process friction, product and customer issues, and barriers contributing to poor performance, early attrition, or extended ramp time.
Perform other duties as assigned.