Sales Trainer

Service Corporation International • Houston, TX

7d

About The Position

The Sales Trainer conducts corporate training sessions and workshops to help employees and participants develop the skills and knowledge needed for their roles. The position delivers virtual and in-person training, facilitates interactive discussions, evaluates participant progress through assessments, missions, and observation, and monitors and reports on training effectiveness. The trainer must master the operational processes, products, and system applications taught in the program, and adapt teaching methods to different learning styles.

The role includes facilitating learning, guiding and coaching learners, communicating engagingly, managing classroom dynamics with emotional intelligence, and supporting program management. It also requires collaboration with program managers, business stakeholders, attendees, and colleagues. Travel is required 10–20% of the time, and the role may involve working beyond standard hours as needed.

Requirements

• Bachelor’s degree in a related field, or four years of sufficient experience to perform the essential functions of the job.
• Valid state driver’s license in good standing.
• Proven team leadership skills and at least 2 years of experience in training development and delivery.
• Ability to work collaboratively in a team environment.
• Knowledge of the core lines of business: Cemetery Operations, Funeral Home Operations, and Sales.
• Willingness to identify and coach correct behaviors effectively.
• Ability to travel 10–20% of the time.
• Ability to work independently and remotely, multitask, and meet posted deadlines.
• Effective communication with attendees, business stakeholders, and colleagues.
• Competence using technology such as WebEx, Outlook, Excel, and Word.
• Willingness to learn internal systems such as MindTickle, Beacon, and Salesforce.
• Problem-solving and decision-making skills.
• Strong organizational skills and the ability to rely on experience and judgment to plan and accomplish goals.
• Ability to work with diverse groups with varying ability and skill levels.
• Bilingual English/Spanish required.

Nice To Haves

• Cemetery and funeral industry knowledge.
• Bilingual English/Spanish is described as preferred in the experience section, although the knowledge, skills, and abilities section states it is required.

Responsibilities

• Provide clear directions for learning activities and exercises, explain course purpose and components, and present a course or unit roadmap.
• Use learning aids effectively, make transitions, summarize key learning points, and demonstrate content knowledge.
• Explain or seek the benefits of using course content and its components.
• Coach learners in a timely manner, redirect them appropriately, check for understanding, and make procedural suggestions.
• Deliver content in a logical sequence and manage time effectively.
• Hold audience attention and provide and seek relevant examples and analogies.
• Share relevant business, industry, organizational, and personal context; communicate using appropriate verbal and non-verbal methods; and advocate for the course and its components.
• Manage emotional classroom situations, maintain or enhance learner self-esteem, listen and respond with empathy, and encourage learner involvement.
• Provide feedback to the Program Manager to keep the program up to date.
• Meet deadlines for establishing and completing training workshops or programs.
• Communicate workshop and program guidelines, dates, and materials to business stakeholders.
• Track and ensure timely program completion.
• Monitor and report training effectiveness.

What This Job Offers

• Job Type: Full-time