Sales Trainer

SCI Shared Resources•Houston, TX

About The Position

The Sales Trainer conducts corporate training sessions and workshops so employees and participants can build the skills and knowledge needed for their roles. The position delivers virtual and in-person training, facilitates interactive discussions, evaluates participant progress through assessments, missions, and observation, and monitors and reports on training effectiveness. The trainer must master the operational processes, products, and system applications taught in the program and adapt teaching methods to different learning styles. The role facilitates learning through clear instructions, effective use of learning aids, course roadmaps, transitions, and summaries of key points. It guides learners with timely coaching, checks for understanding, logical content delivery, and effective time management. The trainer engages audiences through relevant examples and context, appropriate verbal and non-verbal communication, and advocacy for course content. The role also manages classroom dynamics with empathy and encourages learner involvement. The Sales Trainer supports program management by providing feedback to the Program Manager, meeting workshop and program deadlines, communicating guidelines, dates, and materials to business stakeholders, and tracking timely completion. The position works independently and remotely as needed, collaborates with diverse groups, and travels locally and to multiple locations. Travel is approximately 10–20% of the time. Work is performed indoors in all seasons and weather conditions. The role requires compliance with corporate and field dress codes, sitting continuously for up to six hours per day, frequently climbing stairs, and using paperwork, calculators, computers, and phones. Work beyond standard hours may be needed.

Requirements

Bachelor’s degree in a related field, or four years of sufficient experience to perform the essential job functions.
Valid state driver’s license in good standing.
At least two years of experience in training development and training delivery.
Proven team leadership skills.
Knowledge of the core lines of business: Cemetery Operations, Funeral Home Operations, and Sales.
Ability to identify and coach correct behaviors effectively.
Ability to travel 10–20% of the time.
Ability to work independently and remotely, multitask, and meet deadlines.
Effective communication with attendees, business stakeholders, and colleagues.
Competence using WebEx, Outlook, Excel, and Word.
Willingness to learn internal systems including MindTickle, Beacon, and Salesforce.
Problem-solving and decision-making skills.
Strong organizational skills and the ability to use experience and judgment to plan and accomplish goals.
Ability to work with diverse groups with varying levels of ability and skills.
Bilingual English/Spanish proficiency.
Ability to work beyond standard hours when needed.
Ability to sit continuously for up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.

Nice To Haves

Cemetery and funeral industry knowledge.
Bilingual English/Spanish proficiency.

Responsibilities

Conduct corporate training sessions and workshops, both virtually and in person.
Facilitate interactive discussions and evaluate participant progress through assessments, missions, and observation.
Master and teach the program’s operational processes, products, and system applications.
Provide clear directions, explain course purposes, use learning aids, present course roadmaps, make transitions, and summarize key learning points.
Coach learners, redirect them appropriately, check for understanding, make procedural suggestions, deliver content logically, and manage time effectively.
Engage audiences using examples, analogies, relevant business and personal context, and appropriate verbal and non-verbal communication.
Manage emotional classroom situations, support learner self-esteem, listen and respond empathetically, and encourage learner involvement.
Monitor and report on training effectiveness.
Provide feedback to the Program Manager to keep programs up to date.
Meet deadlines for establishing and completing workshops and programs.
Communicate workshop and program guidelines, dates, and materials to business stakeholders.
Track and ensure timely program completion.
Travel locally and to multiple locations as required.
Comply with corporate and field dress code policies.