Full-time Sales Teammate

The Buckle, Inc.•Piqua, OH

12d•Onsite

About The Position

The Sales Teammate’s primary responsibility is to fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by Store Management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. This position has no supervisory responsibilities. Sales Teammates provide friendly, engaging Guest service, help Guests select and fit merchandise, demonstrate product knowledge, support sales goals, and build Guest relationships. They also help maintain merchandise presentation and store standards, carry out register and loss-prevention procedures, handle freight and other merchandising tasks, and contribute to a positive team environment. The schedule may be flexible and include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. No prior experience or training is required. The role regularly takes place in a retail store with a usually moderate noise level. Physical requirements include standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting is occasional. Teammates must be able to lift and maneuver 30 pounds throughout the store and backroom, with specified close, distance, color, peripheral, and depth vision and ability to adjust focus. Full-time benefits are available after any applicable waiting period and include insurance, spending and savings accounts, paid time off, a 401(k) retirement plan, teammate discount, performance bonuses, leave options, and an Employee Assistance Program.

Requirements

No prior experience or training required.
Ability to meet the physical demands of the job, including standing, walking, handling, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing; sitting may be required occasionally.
Ability to lift and maneuver 30 pounds throughout the store and backroom.
Close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.

Responsibilities

Greet Guests with a friendly, engaging attitude and provide prepared, attentive service.
Answer questions about the store and merchandise; recommend, select, and locate products based on Guest needs and preferences.
Suggest additional items and create a wardrobing experience; demonstrate merchandise using product knowledge and share that knowledge with the Team.
Maintain knowledge of current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals set by Store Management.
Provide service in the front area, sales floor, fitting rooms, and register area; help Guests try on or fit merchandise, check out and bag purchases, and prepare merchandise for alterations.
Explain and carry out exchange and return procedures, and use the Sales Presentation Guide (SPG) daily to support sales goals and presentations.
Meet or exceed performance standards for business builders and Guest loyalty, including fit appointments, Buckle credit card, and Guest connect.
Place special orders or contact other stores to locate desired merchandise; build Guest relationships and develop a client-based business.
Maintain knowledge of Buckle’s customer service expectations and consistently demonstrate leadership actions and high standards, whether or not a Manager is present.
Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate Recommend; create relationships through Guest Loyalty and Guest Preferred.
Maintain a professional, respectful attitude and contribute to a positive floor culture.
Present merchandise to maximize sales and merchandise turn; stay current on the product range and share product improvement ideas and feedback.
Keep the sales floor appropriately sized and display new freight appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Open and close cash registers; use magnetic card readers; count money, separate charge slips, coupons, and vouchers, balance cash drawers, and make deposits.
Recognize security risks and theft and follow Loss Prevention guidelines, including daily bag and purse checks.
Learn and follow Point of Sale procedures and policies regarding payments, exchanges, and Loss Prevention.
Handle freight, re-merchandise, prepare displays, complete price markdowns, and process transfers.
Maintain a clean, organized, and shoppable store.
Provide merchandise-handling feedback to the Store Manager and Leadership Team; report policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources promptly and confidentially.
Understand and follow Buckle’s Code of Ethics, policies, procedures, and handbooks; perform duties with a high level of customer service and contribute to positive team spirit.
Complete special projects and other duties as assigned.