Sales Team Lead (PT) - Lexington

Palmetto Moon•Lexington, KY

4d•Onsite

About The Position

The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support in day-to-day store operations. In addition to any assigned department responsibilities, the Sales Team Lead supports shared responsibilities focused on driving sales results. The role includes helping the team meet sales goals, leading scheduled Manager on Duty shifts, coaching and motivating team members, maintaining product knowledge, and ensuring merchandise presentation follows company standards. The Sales Team Lead also supports store opening and closing procedures, safety, policy compliance, and other operational needs as dictated by the business.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, and stoop, and to stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach team members to provide expected customer service and improve sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Support accountability for team performance expectations, particularly during Manager on Duty shifts.
Motivate the team to achieve sales targets, deliver excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay current on key sales drivers and product information, and use available resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or personal development require.
Hold self and team accountable to company policies and address behavior appropriately for the role.
Promote workplace safety, including safe work practices, emergency-procedure knowledge, prompt accident response and reporting, and compliance with policies concerning business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.