Sales Team Lead
About The Position
The Sales Team Lead is directly responsible for promoting and selling vacation packages to eligible on-site guests to generate revenue while representing Hilton Grand Vacations. The role responds to guest requests promptly, provides information and incentives in accordance with local policies, pursues eligible guests to preview HGV through mini-vacation package purchases, and ensures guests meet location-specific eligibility requirements. The Team Lead completes package-sale paperwork accurately, supports team members in closing transactions, and provides guest service to resort visitors, including directing them to appropriate resort services. The position also supports location operations and performance by training new hires, communicating feedback to the Area Manager, tracking Honors Members and/or Players Club signups, reviewing Trip Advisor comments, liaising with Hilton Resort and HGV, and helping meet or exceed monthly location targets. The Team Lead reviews production reports, reports challenges and collateral shortages to management, and follows the policy of providing one welcome gift per family. The role requires strong verbal communication, customer service, sales, problem-solving, and influence skills. The posting describes competitive earnings with income potential of $80,000 and above and states that health benefits begin on the first day for new hires.
Requirements
- At least 1 year of hospitality and/or client service experience.
- At least 1 year of retail or direct selling experience.
- Proficiency in Microsoft Office.
- High school diploma or GED.
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Outstanding verbal communication skills.
- Dedication to providing best-in-class customer service.
- Confidence building value and setting and achieving sales goals.
- Strong problem-solving and influence skills.
Nice To Haves
- At least 1 year of in-house marketing experience in the vacation ownership industry.
- BA/BS or bachelor's degree.
Responsibilities
- Promote and sell vacation packages to eligible on-site guests to generate revenue.
- Respond to guest requests in a timely manner and represent Hilton Grand Vacations.
- Proactively train new hires onsite and assist management with their training.
- Provide bi-weekly email updates to the Area Manager with feedback for the business partner.
- Track and provide commentary on new Honors Members and/or Players Club signups at the location.
- Review Trip Advisor comments and contribute feedback.
- Act as a liaison with Hilton Resort and HGV.
- Help ensure monthly location targets are met or exceeded.
- Assist team members with closing package transactions.
- Provide resort guests with information and incentives according to local policies.
- Proactively pursue eligible on-site guests to preview HGV through direct purchase of mini-vacation packages.
- Verify that guests meet location-specific minimum eligibility requirements for package offers.
- Complete required paperwork accurately and fully for each package sale.
- Provide location-related guest service and direct guests to appropriate resort services for resort information.
- Notify the manager of shortages in collateral.
- Review production reports and inform the manager of challenges.
- Provide no more than one welcome gift per family.
Benefits
- Competitive earnings package with income potential of $80,000 and above.
- Health benefits begin on the first day for new hires.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid Time Off (PTO) program.
- Travel benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
