Sales Team Lead (FT) - Summerville

Palmetto Moon•Summerville, SC

3d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The position provides day-to-day leadership, guidance, and operational support to the team. Sales Team Leads support shared responsibilities focused on driving sales results, regardless of their assigned departments of responsibility.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, including the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift and carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in sales-driving activities, including customer engagement, sales contests, and learning product knowledge, and encourage others to do so.
Provide exceptional customer service by engaging customers, applying product knowledge, answering inquiries, and resolving issues.
Train and coach team members to deliver the expected level of customer service and support sales performance.
Handle customer complaints professionally and strive to resolve them promptly and satisfactorily.
Support team accountability for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, deliver excellent service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers and product information, and use product resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside the assigned department of responsibility, and remain flexible to perform or change departments as business needs or personal development require.
Model and uphold company policies and address behavior appropriately for the role.
Promote workplace safety, including safe working practices, knowledge of emergency procedures, prompt response to and reporting of customer or employee accidents, and compliance with company policies regarding business scams.
Perform opening and closing procedures, accurate safe and register counts, and ensure nightly deposits are correct.
Maintain building security outside working hours, prepare team tasks and communications, support zoning, and ensure nightly store recovery.
Drive compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.