Sales Team Lead (FT) - Cary

Palmetto Moon•Cary, NC

4d•Onsite

About The Position

The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team. In addition to any assigned department responsibilities, the Sales Team Lead supports shared responsibilities focused on sales results and store operations. The position includes assisting with sales goals, serving as Manager on Duty when scheduled, coaching and motivating team members, addressing customer issues, maintaining product knowledge, and ensuring merchandise presentation follows company standards. The Sales Team Lead also supports opening and closing procedures, store safety, compliance, and other operational needs.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning, and encourage the team to do so.
Provide exceptional customer service by engaging customers, applying product knowledge, answering inquiries, and resolving issues.
Train and coach the team to deliver expected customer service and support sales performance.
Handle customer complaints professionally and strive to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to the appropriate leadership in a timely manner.
Stay current on key sales drivers and product knowledge resources, and use them to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and adapt department assignments as business needs or personal development require.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, maintain knowledge of emergency procedures, respond to and report customer or employee accidents, and follow company policies related to business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.