Sales Team Lead (PT) - Cary

Palmetto Moon•Cary, NC

4d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team. Sales Team Leads support shared responsibilities regardless of their assigned department, and may perform or change department responsibilities according to business needs or personal development.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Encourage participation in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach team members to deliver expected customer service and drive sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers, including top styles, hot buys, and new products, and know where to find product-knowledge resources.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and remain flexible to perform or change departments as business needs dictate.
Uphold company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, including safe work practices, knowledge of emergency procedures, prompt response to and reporting of customer or employee accidents, and compliance with policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning as needed, and ensuring nightly store recovery.
Promote compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.