Sales Team Lead (PT) - Dawsonville

Palmetto Moon•Lumpkin, GA

3d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support for day-to-day store operations. Regardless of assigned department, Sales Team Leads support shared responsibilities focused on achieving sales results. The position includes helping the team meet sales goals, delivering customer service, coaching and motivating team members, maintaining product knowledge and visual merchandising standards, and carrying out store leadership and operational duties. The role may involve performing Manager on Duty shifts, opening and closing procedures, register and safe counts, nightly deposits, store security, task preparation, and ensuring compliance with company policies and applicable laws.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly regarding customer service.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift and carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning, and encourage the team to do so.
Provide exceptional customer service by engaging with customers, using appropriate product knowledge, answering questions, and resolving issues.
Train and coach team members to provide the expected level of customer service and drive sales performance.
Handle customer complaints professionally and strive to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay updated on key sales drivers and product information, and know where to find product-knowledge resources for personal use and team training.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays comply with visual merchandising standards and company guidelines.
Execute shared responsibilities in conjunction with the assigned department of responsibility, and adapt departments as business needs or development require.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, including safe work practices, current emergency-procedure knowledge, prompt response to and reporting of customer or employee accidents, and adherence to policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning, and nightly store recovery.
Promote compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.